Mobile communication mts operator how to call. How to call the MTS operator in different cases - all phone numbers

Communication issues cannot always be resolved independently, so the MTS Russia operator has provided options for connecting the client with the support service:

1. You can make a free call to the number 8 800 250 08 90. You can call the service operator in this way not only from the MTS operator’s phone, but also from landline phones or phones of other mobile operators in any region, including Crimea. After waiting for the voice menu to turn on, press the number “4”, then “0” or “1”, then “0”. Next, you will be asked to evaluate the operator’s work. This is a voluntary action and by clicking “0” or “1” you agree or refuse to take part in the survey. In any case, the autoinformer recommends waiting for a connection with a specialist, informing that the conversation with the support service employee is being recorded.
2. You can call the help desk at short number MTS 0890 or by new number 08460, which is visible only in the “My MTS” application. While you wait for the voice menu to start, you will have the opportunity to find out the news and offers that are relevant for today in MTS. You can not waste time while the autoinformer announces all the points, and immediately go to the number “2”, after “0” or “5”, after - “0”. You will be asked to evaluate the connection and level of service of the company, which is also optional. Typically, you can directly connect with a “live” call center employee quite quickly – within a few minutes.
3. In international roaming mode, you can contact the operator at +7 495 76 60 166. If you have an MTS card on your phone, the call is free. Do not forget that the number must be dialed in international format - with “+7”.

Working methods of CALLING from site visitors:

Guest: After reading the reviews, I immediately decided on a long-term solution to the problem. But I got through relatively well. Dial 88002500890-1-2-4-0.

Hope (for the best): download the My MTS app, everything is transparent there)) My niece told me. And there you can make a free call to the operator by adding 1 and 0 to it.

Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so the MTS company has provided several options for contacting the MTS Russian operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

How to call from a mobile?

We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.”

So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.

As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

How to contact from another network?

Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “Technical Support”, after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - another number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for calling the specified number; withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.

How to call from a corporation?

If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.

Nowadays people use cellular communication every day. Today even a child can make calls, send SMS and MMS, and access the Internet from a mobile phone. However, in some situations complex questions arise that subscribers cannot find answers to on their own. In such cases, the help of company specialists is required.

Of course, answers to many questions are available on the operator’s website. If you search purposefully, it is quite possible to find answers there. But often you may need a specialist to answer you. How to be?

Methods of communication with the MTS operator

It seems that everything is obvious, you just dial the number 0890 and wait to be connected to the operator. But people often say that it is extremely difficult to get through to them. Such experiences show that if you want to communicate with an operator, then do not think about a short number. You should consider long in federal format. There, in one hundred percent of cases, a live person answers, and besides, you can avoid long waits.

However, you should not try to make a call from an MTS number; use any other number, because, as reviews say, it will be easier to get through. So, there is the following algorithm of actions:

1. Enter the number: 8-800-250-08-90 and press the call key.
2. Wait for a pleasant female voice to appear. It is not necessary to listen to it, press 1 immediately, then 0.
3. All! Now wait for the operator's response.

If it is not possible to make a call from a SIM card of another cellular company, then you can call the short number of Mobile TeleSystems.

We call the MTS operator using a short number

Most subscribers who leave their reviews on the Internet report that when making a call to a short number, it is difficult to talk to the operator. Sometimes this is not possible, but you do not have the opportunity to use another method, then try this one:

How to make a call to an operator using a short number? You need to do the following:

1. Enter 0890 and press handset.
2. Then press 5, then 0.
3. Then you can set your mobile phone next to you on speakerphone and continue doing your business, because in some cases you have to wait for about half an hour or more, although sometimes the waiting time is much less.

How to call an MTS operator from a landline phone

Sometimes it is not possible to find a mobile phone with a SIM card from another operator. You can call using a regular landline phone. The method is as described above, outgoing to: 8-800-250-08-90.

And if you are in international roaming territory, you can call technical support at: +7-495-766-0166. Be careful, you only need to dial with the prefix +7. Such a call will be more expensive because it is made while roaming.

What to do if you can’t get through to the MTS operator

In a situation where you cannot reach the operator using all of the above methods, you can use several more. They are not as convenient, take longer, and require some effort on your part. So, here are these methods:

1. Log in to the official website mts.ru and fill out the feedback form there. In that application you should leave your contact information and write a question. Within some time from the moment you submit your application, you will receive an answer.
2. Not every question requires operator assistance. For example, obtaining call details, balance information, finding out the details of your TP and other things is possible in your personal account at the link: https://login.mts.ru. In some cases, this may be more convenient than making a call to technical support.
3. If none of the described methods were able to resolve the issue, and you cannot reach the call center, then you can simply visit the MTS office and ask specialists for help in person.

MTS company policy is aimed at reducing communication between specialists and clients. This becomes clear immediately after the subscriber fails to contact a “live” MTS operator for a long time. This opinion is also formed due to persistent recommendations to use an autoinformer or an official website for consultations. In this article you will learn how to call a consultant, including for free, from a SIM card of your “native” and other mobile operators, from foreign and corporate numbers, from abroad.

In the article:

How to call the MTS operator from your “native” SIM card

From your “native” SIM card, you can call the MTS operator for free, the service is available to customers anywhere in Russia where there is a connection. This can be done by dialing one of two short numbers - 08460 or 0890 . There are no charges for connection and conversation.

After connecting to the hotline, you will first hear a recorded greeting from an MTS employee. Don't rush to hang up! For the system to connect you to a “live” operator, follow the answering machine prompts: press button 2, then 0. After this, your number will be added to the “call queue”.

Average waiting time for a response – 20 minutes, during the day you have to wait longer than at night. There can be more than 30 subscribers in one queue; towards evening the load decreases and a “window” for calling appears.

The contact center operates 24 hours a day.

How to contact the help desk from SIM cards of other operators

You can call the MTS operator for free using single number 8 800 250 08 90 . It operates throughout the Russian Federation and is available to subscribers of all mobile operators. Calling the helpline is free for any region of the country.

Step-by-step instruction:

1. Dial the phone number listed above.
2. If you do not want to listen to the end of the voice menu prompts, press the combination 2 0.
3. Rate the service (optional!).
4. Wait to connect with a “live” consultant.

Remember that you can call the specified number not only from a cell phone, but also from a landline or landline phone.

How to call a corporate client

For such subscribers a general federal number is available: 8 800 250 09 90 . A call to support is free of charge for clients of any mobile operator and is free when dialed from a landline phone if the user is located in the Russian Federation.

How to call MTS from a foreign number

Before contacting MTS help desk abroad, dial +7 495 766 91 66 from a foreign SIM card or landline phone . Don't forget to enter +7, without this code the connection will not happen. This service is paid and is charged in accordance with the rates for international calls.

How to contact an operator from Crimea

On the territory of Crimea, the same contacts are used as in other regions of Russia. But the connection with technical support MTS directly from the peninsula using the short number 0890 sometimes very bad: you have to wait a long time for a connection. In this case, you can call from SIM cards of any operators free of charge at 8 800 250 08 90 .

How to call while roaming in MTS

MTS national and international roaming numbers are different. If you are located within Russia, but not in your home region, you can call the customer assistance service by dialing 0890 or 8 800 250 08 90 . Tariffing is not carried out. After making a call you need to wait voice message, press key 1, then 0. The connection will be established within a few seconds or minutes.

For subscribers wishing to contact the help center from abroad in international roaming, there is a hotline - 7 495 766 01 66 . A call to the number is free for those who dial it from their “native” MTS card. Funds are not debited from the account, regardless of the client’s country of residence.

After the connection is established, the robot will notify that the request has been accepted and a few minutes later the client will receive incoming call from a specialist from MTS.

How to quickly contact a consultant

Here's how to call the MTS hotline quickly:

1. Dial a short number (listed above). In order not to wait long, try to call a specialist after 15:00 or late in the evening - as a rule, at such times the workload of operators is lower.
2. Dial 8 800 250 08 90 from any mobile operator A. This method is suitable for those who cannot connect to the network, but it is only relevant for subscribers located within Russia.
3. Use number 0605 , it is easier to reach due to lower load. Mobile operator does not advertise it particularly, positioning it as a communication channel for VIP clients. At the same time, absolutely all subscribers can call it, free of charge.

If for any reason you were unable to call the MTS operator for free or even for a fee, use feedback on the operator's website. There you can ask any question related to MTS. The response from the site manager will come within a few minutes; they work around the clock.

Online customer support

You can write to MTS technical support service from anywhere in the world at email operator - [email protected].

To communicate with company consultants, you can also use Google Plus–plus.google.com/113554086601338706616.

To follow the operator's news, subscribe to the MTS newsletter on Twitter - twitter.com/ru_mts.

If the subscriber was unable to reach the call center, there is another way to contact the MTS operator - contact a consultant or administrator at the company's salon. To obtain information you must have an ID card with you