Asos return of goods: how to send goods through Boxberry. Asos order tracking Asos does not issue refunds for returned items.

At this stage, I made an unfortunate mistake by inattentively reading the terms of refund for defective goods. And it cost me about 1,000 rubles. It's a shame.

Now find your return form. Asos includes it in every order. If you have already thrown it out, print it out and fill out a new one (download).

Step 2. Mail

The first difficulty is sending the item back. I had to use the services of the Russian Post, and in the department where I came, the employees didn’t really know anything, they gave me the wrong forms and the wrong quantity, and they also asked me to fill them out in two languages. Wasted 2 hours in vain. Then I resolved the issue at the central city post office. There I came across more competent workers who gave me the required form.

It is best to send by ground parcel. It will have a tracking number.

So, you need to fill out the data on the package (parcel) and 2 CN23 customs declarations.

On the Russian Post website, these forms are slightly different from what they gave me. Either they forgot to replace them with new ones on the website, or the local post office had some old ones lying around.

We fill out 2 CN 23 forms in English.

Customs declaration form CN23 for returns via Russian Post

You need to fill out the “From” and “To” field groups.

Below we describe in detail the investment, quantity and cost.

Then in the lower right corner, where it says “Date and signature of the sender (15),” write the date and sign accordingly.

Please copy the return address directly from the Asos return form. It is listed at the very bottom of the form and looks like this:

Return address

Example of filling out the form:

You also need to fill out both the sender and recipient fields on the package in English. If you have saved the return form from your order. Simply peel off the Asos address sticker and place it where you want the recipient's details to be written. If not, duplicate it manually. Be sure to also indicate the name of the recipient country in Russian “Great Britain”.

Step 3: Send receipts with postage costs to Asos support

(if you are returning due to a defect)

So my costs: 17 rubles - a small package.
The cost of sending a small custom package weighing 273 grams to the UK cost 309 rubles.

All receipts were sent to customer service on the same day. Then came a response from support:

Thank you for sending the postal receipt, compensation for postage of your return will be made within the next 24 hours, to the means of payment with which your order was paid. Transfer to Russian accounts usually takes 10 business days.

Step 4. Waiting for a refund for the item

I received my refund as soon as Asos received my package (I tracked this event using the shipment number that was indicated on the receipt).

I received an email confirming the return from Asos, the amount of the refund, and a message that the refund should appear in the bank account within 5-10 working days.

Everything is fine, but I was surprised by the amount of the refund (about half the cost of the dress taking into account the discount). It turned out that I did not carefully read the rules for returning goods:

Please also note that when returning any product, the entire discount used when placing the order is deducted from its price if, without the returned product, the total cost of the order does not meet the conditions of the discount.

And this was just my case. I remembered that I ordered several products and applied a 15% discount to the order, the condition of which was that the order amount was at least 5,000 rubles.

After I made a request for a refund for a defective product, the order amount without the returned product no longer met the terms of the transaction. Thus, the entire discount for the entire order was deducted from the amount of the dress without a discount.

Given this fact, it would be more logical to request a replacement dress rather than a refund. If you are in the same situation, be sure to indicate in your correspondence with the support service and in the return form that you want a replacement of the product. By the way, you can ask for a replacement only if there is a defect. If you are returning an item for other reasons, you will most likely receive a refund.

Hopefully you won't have to make any returns, and if you do, your first experience will be as quick and painless as possible.

If you have any questions, please feel free to ask them in the comments.

Hi all. The topic of Refand from Eisos has become more frequent here, more and more guys have begun to appear who, for a percentage (10-20%), using the public method, return money for the goods you purchased in the online store Asos.com.
So, so that you do not spend this percentage of your purchases and receive 100% of the order amount, we merge this very method.
I’ll say right away that this is a complete copy-paste, so I won’t change anything.
I tried to provide information on this topic in the most informative and to the point way or simply give advice to an interested amateur. I don’t beat it into it and I don’t consider myself the same guy who makes hundreds of billions of refunds and raises mountains with it.
I know someone like this will write here or bet as a result of reading this crap. If this is you, then just re-read and relax, here are the basics. This manual is not a large training manual for working with returns in general. The manual was actively used from 08.15 to 01.16, but despite the “freshness” of the manual, it is still relevant today. In my experience, the return rate in a positive direction is 80%.

Material
1. Clean PC, phone, desktop.
2. Clean number or SMS receiving service.
3. $ per order (up to $700)
4. Skills sc - social. engineering
5. New VK drop page
6. Time.

Process
Placing an order.
Register on asos.com and collect your cart. The optimal order is from 2 to 7 items in one pack at a time.
It will be great if the account has a purchase history. If you are newreg, then I recommend pumping it up. Spend time on the site and model consumer behavior. You can place an order without activity, but why not hold your horses and call a friend and leave her in the agony of choice for a couple of hours?
When placing an order, we take our time and complete the purchase via Paypal or card. It is advisable to pay by card or Paypal using your asos.com account details. If you are making a return for the first time, feel free to enter your address. Particularly private individuals may contact their neighbor's address.
When you're done with the checkout, choose fast delivery and start preparing for a refund.
Preparing for Refund
We consider the legend and the scenario for the development of events. Register on facebook or vk using your account details. We fill it with information and create a type of activity. Add yourself to the official groupsvk.com/asos or Facebook facebook.com/asosru.
We are waiting for the parcel. At the moment, ASOS in the Russian Federation is collaborating with the logistics company spsr express. The company has excellent logistics, delivery times and conditions for accepting parcels. You can receive the parcel anywhere and most likely without presenting a document to the courier. To be completely honest, I only had my documents checked once in all that time.
Refund
The fun starts here. After receiving the staff, we come up with a legend that we will use in the future. Having thought through the legend in advance, we begin to return our hard-earned funds. The most important thing is not to overdo it! I advise you to approach the creation of a legend gradually, order by order, looking for your formula. If you have problems with this, then use standard scripts. The return passage will be lower on the novoreg.
Scenario 1 - The parcel did not arrive completely. (The most typical option. May take a long time).
Scenario 2 - Theft (standard option. Works well with free delivery. Photo report in the legend is required).
Scenario 3 - (Another game or a collaboration of different options).
Scenario 4 - private. infa (personal experience of the development scenario)
There are at least a dozen legends regarding the absence of this or that item in the order. It all depends on your imagination and persuasiveness in this matter, experiment.
Having decided on the legend and taken a photo of the invoice and order, we proceed to close communication with asos support
vk.com/asos_pomozhet. I highly recommend not making returns via asos email. For a long time, they might even forget about you. Then everything is simple, we welcome support. We describe the essence of the problem and add to this case our photo of the order and invoice. After that, support will generate your application and send it to the required address. Waiting time for a response is 5-10 days. I recommend carefully reminding support about yourself if the deadlines are delayed. As a result, you will receive a response with possible response options from support:

1. Fedor, good evening. Once again, I apologize that your order was not fully delivered. Unfortunately, due to technical reasons, you were refunded for the entire order No. xxxxx. You must re-pay for the following items: ASOS Polo Shirt in Jersey - Charcoal/L ASOS Polo Shirt In Jersey - Off white /L and ASOS Skinny Joggers In Scuba Fabric - Navy/W34in in the amount of RUB xxxx. A secure link has been generated for you https://www.asos.com...px?verifyNo=xxx, which you need to follow and pay for these goods. ASOS Tatyana

2. Good evening, Fedor. It's a pity that you did not receive all the items you ordered. Please write to us which would be more convenient for you, a refund for the product, or a replacement for a similar one if it is in stock. ASOS Sander

3. But the third option is refusal. We may receive a refusal if we made the following mistakes:
1. Dirty IP
2. Multi-account
3. Novoreg
4. We use one payment system for payment.
5. Dirty address
6. Inadequate legend.

Thank you all for your attention

Even when making a purchase from a reputable online retailer such as Asos, you may need to return it. Sometimes clothes or shoes don’t fit, the buyer doesn’t like the style or cut of the item, or the package arrives defective or with missing components. There are a lot of options, so knowing how to return a purchased product to Asos, the client will save himself from problems without putting in unnecessary effort.

Conditions for returning goods to Asos

In most situations, the buyer pays for the return of the goods back to the store. But, if the items that came from Asos turned out to be defective, and the client rightly does not want to spend money on transporting them, it is possible to send the parcel using the Boxberry company. Its branches today operate in three hundred and fifty cities of Russia.

Under what conditions will you be able to return your order to the Asos online store:

Return instructions

When an item from Asos arrives in the wrong size or color, or is simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - it only requires careful execution of several steps.

What should you do to return an unsuitable product to Asos:

How to process a return through Boxberry

Returning goods purchased from the Asos online store is absolutely free when using the services of Boxberry.

How to do this step by step:

1. First of all, enter the information in the return application. Wrap the goods and this document in the packaging.
2. Take the sender's identity document.
3. Visit one of the Boxberry transport service points.
4. Arrange for shipment of goods.
5. Receive an invoice that displays the shipment number. It will be possible to track the parcel using it in the future and find out whether it has returned to the store.

Return tracking

In absolutely every transport service, the client who has issued a return has the opportunity to constantly track the parcel. It appears by assigning a tracking number to the shipment. You can even track your return on the Russian Post website.

Asos Return Points

The parcel can be sent back using different companies, and Russian Post is no exception. It is more profitable to send it by packing it in a so-called “small package”. The final cost is affected by the weight and dimensions of the shipment.

The item does not have to be placed in the original packaging, the one in which it came from Asos. The main condition is the presence of a return form in the parcel.

Returned clothing or shoes must be in the same condition as when the customer received it. All labels are saved, company employees will check this.

If the shipment is in order, a refund is guaranteed.

Shipping times may vary. It depends on the locality in which the store customer lives. The maximum number of days is twenty-one.

Since ASOS in Russian, the official website provides assistance in organizing the return of goods that are not suitable for one reason or another, you can return the purchased product at any time. The main thing is that things must have their original appearance, packed in original packaging with tags and labels intact. This can be done within 28 days from the time the order was received by the client.

In the “Delivery and Returns” section you can get complete information about organizing returns from Russia. There are several ways to return an order:

1. Using the free services of Boxberry pick-up points.
2. Return the package by mail.

The time allotted for processing a return is, on average, 21 days.

To return one item or the entire order through the official ASOS website, you must activate the “Make a return” link and use the three-step procedure from the page: asos.intelligentreturns.net:

1. Options.
2. Way.
3. Confirmation.

The first step is to confirm personal, contact and address information, as well as fill out product information:

• description;
• quantity;
• price;
• cause.

Please note that the data must be entered correctly, according to the invoice or letter confirming delivery of the order. Otherwise, problems will arise at customs and the refund for this product will be delayed.

The second step is to select a free return method - the Boxberry service. The system will tell you the nearest points and their opening hours. All information is entered in Russian.

The third step is to receive a thirteen-digit tracking code.

After this, you can go to the Boxberry point with your things and be sure to bring the original passport, present the number received when making a return in the asos online store.

The product is not replaced with another, but the client receives money, and if the product was of poor quality, the company pays all costs associated with sending the parcel to the UK. Be careful - the discount is deducted from the price!

One of the largest multi-brand online stores around the world is ASOS. This store sells cosmetics, clothing, shoes and accessories from the UK. But, as happens with every online store, the purchase may not fit in size, or may not fit at all in appearance.

Many people ask the question: how, in this case, are the products returned from the specified store? Will there be a fee for returning items back to the supplier?

One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.

In this case, the legislator has provided for the rights of the buyer as a consumer, where, according to the Trade Rules, any purchase made remotely can be returned within seven days.

It is important to know! This period begins to run from the moment the goods are received from the store. Receipt will be considered a signature on the parcel documents or on papers sent by the courier service. .

The ASOS store is no exception in this case, and the refund obligation for returns also applies if the buyer contacted the online store.

However, the online company's policy allows you to return the product within 28 days from the date of purchase.

The requirements for returned products are as follows:

1. It is sent in the form in which it arrived to the buyer.
2. The labels on it should not be cut.

Please be aware that products returned to the UK are carefully checked upon arrival.

In addition, the store does not return products with a “+” sign. When making purchases, be careful that the products you purchase do not contain such a mark. Otherwise, you will not receive any money back from your purchase.

The company is loyal to product packaging. If the packaging is damaged, they turn a blind eye and the money is returned to the buyer of the item they didn’t like.

Return options for purchases

There are currently only two options for international returns to the ASOS online store:

• by post;
• by making a free transfer via Boxberry.

Transfer of goods via mail

The advantage of this option is that there is a post office in every locality, and those who like to make purchases on this site can safely return them by contacting their post office.

For postal items, you need to understand the procedure for the purchaser of an item in the online store.

The procedure is as follows:

• Preparation.

So, let’s imagine that a citizen does not like the product or it is of poor quality. First of all, you need to read the rules for returning goods on the ASOS website that apply to the specified online store.

For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.

When the property is returned, the store will usually include a return form. If it is not saved, you can print it on the store’s website. This form must be filled out in a certain sequence. There are no difficulties when filling it out - it is absolutely simple.

• Going to the post office.

After you have filled out the return form, you go to the post office, where you need to purchase packaging for sending a parcel and take two CN23 customs declarations.

It is important to know! Declarations must be completed in English!

It is best to send the parcel by ground parcel. Upon dispatch, a postal identifier will be provided, by which it will be possible to determine whether the parcel has reached the seller or not.

But when sending a parcel, you will need to spend money that the seller will not return to you. Why will you incur additional costs when shipping the goods?

The customs declaration of the specified form can also be printed in advance on the Russian Post website. The fields “From” and “To” are required.

Advice! It is better to find the declaration on the post office website and print it out in advance, since post offices do not always have such documents, and you will have to either look for other offices where the corresponding declaration is available, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.

• Waiting for a refund.

After you have verified by ID that the shipment has reached the seller, he reviews your application and sends a letter to the email you specified when registering on the site.

An email will be sent with information that ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.

Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.

There is a nuance when when returning a product, the entire discount established on the product is calculated from it.

For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of the product was 8,000 rubles. When returning one item, the total cost became less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he gave to the buyer.

Returns via Boxberry

This option was recently introduced by the retailer and Boxberry product return centers have opened in every country.

To transfer a purchase through the specified points, you need the following:

• Registration on the seller's website.

We go to the Asos page and find the item on the website page “Returns”. Click on the indicated item and look for the link “issue a free return.”

Then fill out the document form for the return of the purchase. It indicates your first and last name, the address from which you need to transfer the purchase, and includes all the goods that you decide to return.

Advice! To fill out the form most correctly and competently, you will need to go to your email and open a letter from the seller, where the company informed you that the goods will soon arrive at your address. The letter contains all the names with the brand and model of the product - they can be copied into the return form. Such actions are convenient and will reduce the time for completing the necessary act.

After this, the site navigates to Boxberry product return points, then selects the company’s location that is convenient for you by ticking the box. But Boxberries are only found in the main cities of the region. If the distance to the nearest collection point is a bit far, you will still have to spend a little money on the road to it.

Then, after completing the return processing, the site will indicate the registration number. This number will need to be written down or photographed.

• Hike to Boxberry.

Before going to the point, you will need to purchase a plastic postal bag and pack the goods in it. The return point does not accept boxes or any other packages, so you must follow this rule.

A postal package can also be purchased at the Boxberry point, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of “free” return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where Boxberry points are simply not available.

By the way, packages at the post office are cheaper than at the collection point.

When transferring a purchase, employees will require a scan of the buyer’s passport; a photocopy will not be accepted. The scan can be done at their place.

Important! When returning property via Boxberry, do not forget to take your passport with you.

In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will process the return and send the property themselves to the seller’s address.

The process of filling out all documents takes approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.

This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out the form on the Asos website.

After the employees have completed all the documents, you should receive a response by email stating that the application has been accepted and the refund has been received.

When making purchases by bank transfer or using electronic money, all funds will be transferred to the exact account from which the purchase was paid.

For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him exactly to this account, and not to any other.

You can return goods to the point only within fourteen days from the date of receipt. If more time has passed since this moment, then the goods will not be accepted by the employees at the point, and you will have to leave it gathering dust on the shelf. Be careful: if you find existing flaws in things, then do not hesitate to return them - take a little time, and you are guaranteed to get your money back.

Advice! When you receive the item you purchased from an Asos store, inspect it completely for any defects, so as not to waste time on the international return of the item. And then try it on - if it does not suit you in size and color, do not forget that, in this case, returning the property to Asos will also be possible.

Conclusion

If you like to purchase things from the Asos store, if a situation arises where you need to return an item, do not hesitate to do so, and for the lowest cost of transferring it back to the seller, use the Boxberry item, since this option is the fastest and you can be assured that The parcel will reach the Asos store.

When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.

Happy shopping!