You opened a dispute on Aliexpress. You requested a refund and the seller doesn’t seem to mind and agrees with your claims. But he suggests that you send the goods again. Sound familiar? But you don’t know what to do about it, whether the seller will deceive you. Then read on.

First of all, you need to understand when and how you can cancel a dispute. We wrote about this in detail in the article. Be sure to read that article. It is important not to confuse accepting a dispute (especially on terms that are not favorable to you) with cancellation. What newbies often fall for.

So. You figured out how to cancel what. Let's talk about the resend offer.

The seller offers to resend the item

The subject of dispute is always money.

The resolution of the dispute does not include the item Resending the goods. Therefore, through dispute, you cannot agree to resend the item. That is, unlike the situation when you won money in a dispute (when the return process becomes immediately visible in your personal account), re-sending is usually not confirmed by anything other than the words of the seller. It is extremely rare that the seller, in addition to his words, also gives you a track in confirmation of re-sending. Even less often this track is tracked.

In fairness, it is worth canceling that not so long ago in the comments on the site one of the people confirmed the re-send. An unexpected turn and we met this for the first time.

That is, if the seller deceives you and does not send you anything again, then this deception will not bring any additional reprisals for him. And you will waste time. In most cases, promises to resend are simply way to stall for time in the hope that:

• or the product sent earlier will still arrive
• or the buyer forgets to open a dispute,
• or make some other mistakes

Again, in fairness, it must be said that cases of repeated sending do happen. This is not too big, but still rare. Therefore, if your heart is filled with optimism towards all humanity, including the Chinese selling on Aliexpress, then you can agree to resend.

How to stay safe when resending

The main thing is to request an extension of order protection.

Do not cancel your order without checking the order protection extension. Be sure to read our articles on Aliexpress and. Order protection is the most important thing and can save your money.

In correspondence to the seller, write what you want trackable track.

Even if the lot had an untraceable track, the tracking fee is not a big fee for your time spent. If the seller is not ready to satisfy such a small requirement of yours, then it is unlikely that he will send you anything in principle. Write that if within 3-5 days he does not give the track, then you will open the dispute again.

You have no other security tools.

The seller offers to close the order and resend the order cheaply

If the situation with a proposal to resend occurs in the vast majority of disputes on Aliexpress, then this situation occurs much less frequently. Because this is an obvious deception and scam.

The situation looks like this:

• Let's say you bought it.
• He didn't come, you opened a dispute.
• The seller offers you to close the dispute without claims and close the order.
• Then you place an order for the same phone, and he will give you a price of 1 cent.
• He can even give you this discount before you close the first dispute.
• You agree. Close the dispute.
• You pay for the order for 1 cent and wait.
• The goods do not arrive again and you open a dispute again, but for an order worth 1 cent. And you can't claim a $100 refund on a 1 cent order.
• You demand 1 cent and the seller accepts this dispute.

As a result, you lose $99.99. This is a simple way. Don't be fooled.

Finally

“The dispute is closed, but there is no money!!! When will they be returned? - this question can be found on almost every thematic forum related to purchases on Aliexpress (the largest Chinese trading platform).

The administration of this site guarantees the safety of purchases, which is why they treat dishonest sellers with the utmost severity. If the seller indicated dishonest characteristics of the product, did not send the order on time, did not get in touch, etc., then he will be obliged to answer for this. Each buyer has the right to open a dispute on the site, prove that he is right (if the client is really right, then this is easy to do) and get his money back. In principle, everything is extremely simple, the main thing is to do everything correctly and consistently, and then your honestly earned money will be returned quickly.

If for some reason the buyer (they are listed in the aliexpress menu) decides to open a dispute, then it is important not only to open this dispute, but also to monitor every stage of its development. Each seller, of course, does not want to part with money, but many sales representatives also have no desire to lose their rating, reputation on the site and receive sanctions from the administration. Therefore, dispute resolution on the marketplace is usually truly fair. If the client is right, then the money will be returned to him, there is no doubt about it. Now it is important to know the following: where, when and how this money will be returned. Let's try to figure this out in this material.

So, what to do when the dispute is closed and it was the buyer who won it? - you ask. The answer is simple - there is no point in doing anything, you just need to wait. Yes, yes, just wait. Even if the money was not returned on the first day (as almost every deceived client wants), then this is not a disaster at all. We will provide a full picture of the refund, but a little later. Then readers will find out how long they need to wait for a refund.

How long it takes to get your money back depends solely on how you paid for the order. If the order was paid through the WebMoney system, then the money will be returned there; if the payment was made using a bank card, then you should expect the money on the card. It's simple, the main thing is not to panic. If the client knows how he paid for the order, then he automatically knows where the amount of money spent will be returned to him. But there are some nuances here too.

Aliexpress users often have their accounts in the Alipay payment system (aliexpress affiliate site). And it often happens that the dispute is completed, the money was returned, but it did not arrive on the card/Qiwi wallet/webmoney. The question is - where did the money come, and did it come at all? If the dispute stage is completed, and after checking the card, the required amount is not found, you need to check your Alipay account. Some users sometimes don’t even realize that the money was returned to this account. If this happens, you need to look at the information in the settings - it happens that money from the seller comes to Alipay by default. Then the settings can be changed, and the funds will be returned to the place where the funds came directly from.

To see where and what amount the seller returns, you need to log in to the aliexpress system and open the “My Orders” tab. There you need to select your order and click on the “Details” tab. Visually it looks like this: (photo 1).

By opening this tab, the client will see detailed information about the product and on this page you need to open the next tab - “Payment”. In this tab you can find out everything about getting a refund for your order. In photo 2 you can see how it looks visually.

The only thing that may not suit the buyer in this situation is that there is no information about where the money will be returned. But as mentioned above, the funds will come where they should - to the account from which they were directly withdrawn.

The Aliexpress system guarantees a refund if the dispute is won and closed. But the period for the return of money provided by the site administration can be seen in the following table: (photo 3).

Money for purchases will be returned to each customer, you just need to wait. To reassure our readers, we offer in our material real reviews from customers who were faced with such an issue as a refund after a dispute. We invite you to familiarize yourself with them.

Stages of returning to Aliexpress: 14 comments

I buy from Aliexpress regularly. In principle, there were no problems - I tried to order goods only from trusted sellers with a high rating. But one day I got caught and decided to take a risk, and the risk turned out to be unjustified. In principle, then there was a refund, but before that there was a scandal with the seller, which really frayed my nerves. When I received my order in the form of a cheap phone case (and I ordered, please note, a serious leather wallet!!!), my indignation knew no bounds. And since I don’t have patience, I quickly photographed this “cool thing” and hastened to open a dispute with this...seller (I’d like to say it differently). The site realized that this person’s goods did not correspond to the description, and he was “asked” to return the money to me as the injured party. He, in turn, began to ask me to cancel the dispute, saying that he would send another wallet (most likely of the same “quality”), and blah blah blah. Since I’m a dead bird, I didn’t fall for the persuasion, the dispute didn’t cancel accordingly, but rather escalated, and I began to wait for the administration’s reaction. In general, in order not to write a whole novel here, I will speak briefly - the money was returned to me on WebMoney - a week later my 9 dollars were in my dollar wallet, and after this incident this seller, of course, did not cooperate with me, or rather, I ordered from him did it for the first and last time

I decided to write and warn buyers on AliExpress against too cunning sellers who use the Paypal payment system (a stick - that’s what we call it). The system itself is safe, but only beginners can fall into the scam of dishonest traders. I'll tell you what happened to me. I ordered cool headphones. According to the descriptions and characteristics, I was more than satisfied with everything, there were few reviews, but still there were some, and without thinking for a long time I placed an order. What should I do? I’m practically an expert on Ali, but I always made payments through a bank card (I have a special one, dollar for Internet payments) and in case of disputes I also received funds on the same card. This time, as they say, I fell for it. The headphones arrived on time (relatively quickly - just two weeks after payment), but the sound was terrible, and on the one hand there was no important detail at all. This really infuriated me - the amount I paid for them was not small, so opening a dispute was not long in coming. But then this cunning bug (seller) began to persuade me to cancel the dispute, and he would send me money for a stick. To be honest, I haven’t used this system, but I heard from friends that everything seemed to be ok, so thinking that I had nothing to lose, I took it and agreed. Having opened my account on a stick, I sent the coordinates to the seller and waited. Very quickly, even before the due date, he returned the money to me, I calmly made sure that the dispute was closed and it seemed that that was all - the conflict was settled. No way! When I had nothing to do, I decided to place an order and pay for it with the money that was in the stick’s account. But there was a SMALL nuance - when I went into my personal account, I saw that there was no money there, I don’t know where it went, and even the administration made me a fraudster, since it turns out that I deceived the poor buyer (without selling anything ). Yes, yes, it turns out you can do it this way. It’s just that, due to my ignorance, I confirmed the wrong refund. There are two types of them on a stick - one goes as a simple transfer, and the second as a transfer for goods. So, the seller offered me a second one, although I needed the first one. Accordingly, I happily confirmed it, since I didn’t expect any trick here. In general, I’ll try briefly - the administration punished me with sanctions - money was withdrawn from my account in favor of the seller. It’s not very pleasant, but what can you do? It happens. They learn from their mistakes. My 15 dollars and 37 cents were gone and I was left with broken headphones, but it's not the end of the world. I hope that at least my review will help people not to make such mistakes, and not to act thoughtlessly on such suggestions (as I did).

The following happened to me. Usually I received all parcels at Russian Post. I ordered stage sneakers. I see the product is not tracked. Instead of the usual code, with a letter ending, there are just numbers at the end. I waited a long time and entered into correspondence with the seller. As it turned out later, the seller sent the goods not according to the postal code, but to some private company; after lying there for 10 days, the parcel was returned. Having entered into correspondence with the seller, I took his word of honor that he would send the parcel back. I've been waiting for the third month, the seller does not respond to correspondence. Ali Express closed the dispute. I have no idea what to do, please tell me if anyone knows.

I managed to send me new ones after receiving the headphones and closing the order and not returning the old ones. I bought a player for swimming in the pool, confirmed receipt, and a month later one earphone stopped working. As you understand, there is no question of any Chinese guarantee, but nevertheless I wrote to the seller (6 times), sent a video at the seller’s request (however, how can you determine the sound quality in headphones from the video?), and a week later the seller sent I need new headphones (albeit the same ones) without returning faulty ones. Now I have two player flash drives and one working headphones. Lucky.

What should I do if the dispute was resolved in my favor, but the processing of completing the payment was delayed? For one dispute I’ve been waiting for a refund for a month, for another - 3 weeks, although, in theory, the money should have been returned within 15 days...

• Hello, everywhere I see the same thing, that the money will be returned to the account and how to argue correctly. I placed an order in several stores, never received the 2nd parcel, opened a dispute, won, the return period has expired, but the money was not returned, the “Waiting for refund” and “refund processing” stages have been completed, but the “Refund” is still not there, what to do in this case? I wrote to support, but there has been no response from them for two weeks now.

• An enclosure in a small package was stolen. I wrote a complaint to the post office of the Russian Post asking for an investigation into the Small package. I made an inventory of the received goods and handed over a small package to the Russian Post for clarification.
  Sender (seller) Store: Teclast Official Store (Store No. 1726325) deliberately delays time and does not understand or does not want to understand the reason for the refund. Gets in touch. I didn’t open a dispute, I wrote a message to the seller hoping for understanding, then the waiting time expired and the order status became completed. We have New Year's Eve then at their place, it's my own fault (for the first time in 4 years of purchases and I didn't have such a theft), but a refund is required. The investment was stolen.
  The reason for the refund for the Order by identification number is that a small package weighing 624 grams arrived at the Customs of the Russian Federation. The declared weight of the sender is 1 kg 193 g in document No. ***** from customs, which records: damage to the shell, penetration of the attachment, change in weight.
  The penetration was carried out at the stage of an international Malaysian carrier (According to the Post, or maybe the Post itself stole such a board from it. The point is not that I have a document in my hands that was stolen at the stage of an international Malaysian carrier).
  To date, no material compensation has been received for Order No.: ******.
  All evidence is on sheets with certified seals.
  I hope for the help of the site and kind people to help me resolve the situation.
  I chatted with a robot (Rebeca or someone else) to the AliExpress team for help, 15 days have passed, and there is no answer.
  E-mail address Permalink

  What to do if the so-called “Processing of Funds” has been going on for 1-2 months? I have 16 disputes proven in my favor (10 for seeds from which weeds grew) something was broken, something did not match in quantity, one was sent to Lipetsk, instead of St. Petersburg, and something did not arrive at all.
  A week, 10-15 days - okay, but 1-2 months, in my opinion, is too much....

  Hello, tell me what to do please. I ordered a phone from Ali with accessories. I received a notification that the package has been delivered. I came to the post office to receive it. The parcel arrived with documents. The postal worker looked at the reports in front of me, it was written there that instead of the 521 grams sent, only 207 arrived. I have never been in a similar situation, although I often order here. She advised me to simply not receive the goods, and they would send it back. I guess I should come home and open a dispute. That's exactly what I did. As a result, the dispute was already closed and I was left without money and without goods. Tell me what should I do to get my money back??

  I have been ordering all sorts of cases and similar non-electronic things from Ali for a long time. Then I decided to order my wife a lamp for drying nails, the lamp is beautiful, the price is tempting, 13 dollars, other sellers have the same from 18. Realizing that there wouldn’t be any fancy electronics there, I ordered the lamp in 13. It arrived in 10 days, the track was tracked. I came, I plugged it into the socket, but it didn’t turn on. I made a video about how she didn’t want to work, opened a dispute and uploaded my video as proof. As soon as the dispute opened, the lamp also opened through my efforts)) everything was banal and simple, the wire suitable from the micro-USB input was short, and came off from it, quickly built up the wires, about 3-4 cm was enough so that it would not be torn off . I understand that I acted a little rudely towards the seller, but I was able to fix it, but someone else would not have been able to. As a rule, this product is ordered by girls who, for the most part, are very far from soldering. Therefore, 3 cm of wire cost the Chinese 13 dollars.

I will describe to you different situations and a way out when the seller asks to close a dispute on Aliexpress, and what to do in such or other cases.

Situation No. 1.

For example, you ordered a product, it did not arrive within the prescribed period, there are 2-3 days left until the end of protection. You opened a dispute, and the seller assures you that everything will be fine, the goods will arrive, etc. and asks you to close the dispute.

In this situation, if the goods have been missing for more than 50 days, then there is no point in closing the dispute because the goods are unlikely to arrive and you will win it 100%, for a full refund.

If the product is not available for 30 days, but it should be delivered within 35, then it makes sense not to open a dispute, but to ask the seller to extend the product protection time, as I wrote about how to do this.

If you have opened a dispute, but there is no point in closing it, and it is not recommended, because after closing the dispute, you will not be able to open it again.

And no matter how the seller asks and begs you, saying that I will return your money, I will send the goods to you again, or he will ask you to close the dispute because this threatens his reputation or the closure of the store.

Of course, if you are a kind soul, you can close it, but then you risk not seeing either the parcel or the money.

P.S. In the new innovations of the site, you can open and close a dispute as much as you like. Even after the time has expired, you have 15 days to open a dispute.

Situation No. 2.

Now let's consider the situation when the package did arrive to you, and it was damaged. You open a dispute for a partial refund. Although you can demand a full refund, provided that you send the package back to the seller.

The seller will again ask you to close the dispute, because he will promise to return your money, for example via PayPal. Okay, you can tell him “friend, translate and I’ll close it.” But under no circumstances expect a transfer after closing.

Situation No. 3.

For some reason, something happened to your product. He either didn’t come, or something else happened, the essence of the problem is not so important. And you decided to write to the seller saying this and that, for example, the package did not arrive. It happens that the seller ignored your message.

Okay, in this situation you open a dispute. And then bam, the seller showed up, began to answer your messages and became polite to you. He will 100% be cunning, don’t follow his lead and under no circumstances hide anything.

I hope our article helped you a lot in solving the problem, write in the comments.

Let's look at the most common situations when canceling a dispute on Aliexpress, which lead to the loss of money.

Example:
The order protection timer is running out, but the goods have not arrived. The buyer, of course, opens a dispute for a full refund for the appropriate reason.
In response, the seller puts forward a zero return decision (“No return and no refund”), with the earnest request to wait another week. And if the goods do not arrive, he will definitely return all the money.

The first mistake is incorrectly canceling the dispute.
The buyer agrees with the seller’s arguments, but instead of the “cancel” button, he clicks on the accept button. Thus, thinking that he accepts the seller's request to wait a little longer.
But in reality, the buyer is deciding on zero returns. It is this parameter that is important. As a result, the dispute is closed and the buyer receives nothing. There will no longer be an additional opportunity to open a dispute regarding this order. Then we just have to wait and hope that the parcel was sent after all and that it will eventually arrive.

The second mistake of incorrectly canceling the dispute
The buyer agrees to wait for the parcel and, without checking whether the protection timer has been extended, cancels the dispute. If the buyer protection timer has expired, then along with the cancellation of the dispute, the buyer will no longer be able to open the dispute again. The result corresponds to the first situation.

How to properly cancel a dispute on Aliexpress?

To cancel a dispute, and at the same time retain the ability to open a dispute again, you need to:
1) Check whether the buyer protection timer has been extended. If extended for a sufficient number of days, then the dispute can be canceled. If not, you need to ask the seller to first extend the protection timer.
2) Cancel the dispute by clicking on the “Cancel dispute” button