The “Select Key Container” window is empty or the required container is not displayed. What to do if the computer does not see the digital signature, install a personal certificate following the installation wizard

If a flash drive or floppy disk is used for work, copying can be done using Windows (this method is suitable for versions of CryptoPro CSP no lower than 3.0). The folder with the private key (and the certificate file, if any) must be placed in the root of the flash drive (floppy disk). It is recommended not to change the folder name when copying.

The private key folder should contain 6 files with the extension .key. Below is an example of the contents of such a folder.

Container copying can also be done using the CryptoPro CSP crypto provider. To do this you need to follow these steps:

1. Select Start / Control Panel / CryptoPro CSP.

2. Go to the Tools tab and click on the Copy button. (see Fig. 1).

Rice. 1. “CryptoPro CSP Properties” window

3. In the window Copying a private key container press the button Review(see Fig. 2).

Rice. 2. Copying the private key container

4. Select a container from the list, click on the button OK, then Further.

Rice. 3. Key container name

6. In the “Insert and select media to store the private key container” window, you must select the media on which the new container will be placed (see Figure 4).

Rice. 4. Selecting a blank key media

7. You will be prompted to set a password for the new container. Setting a password is optional, you can leave the field blank and click on the button OK(see Fig. 5).

Rice. 5. Setting a password for the container

If copying to media Rutoken, the message will sound different (see Fig. 6)

Rice. 6. Pin code for container

Please note: if you lose your password/pin code, using the container will become impossible.

8. After copying is completed, the system will return to the tab Service in the window CryptoPro CSP. Copying is complete. If you plan to use a new key container to work in the Kontur-Extern system, you must install a personal certificate (see How to install a personal certificate?).

For bulk copying, download and run the Certfix utility.

Validation difficulties on the RTS-Tender website arise due to the fact that the EDS browser Plug-In does not see the RuToken key or only the signing certificate. To find out why the PC does not see the electronic signature key, instructions from the supplier of specialized software, a thematic forum on the Federal Tax Service website or resources dedicated to digital signatures, as well as specialists from the technical support service of the crypto-software manufacturer will help.

How it should work

Why doesn't the computer see the digital signature? It seems that there is a key in the form of a flash drive (the same RuToken), and the Crypto-Pro utility is installed, but the electronic signature is not checked. The main reason is that the PC initially does not see the digital signature flash drive. This usually occurs because they are trying to run the key on a device with an unsupported OS. After all, each flash drive key is made for its own environment, and a banal OS update can lead to loss of compatibility with the existing digital signature key (flash drive).

When the installation of a crypto provider is completed on a supported device, according to the instructions, but the computer still does not see the digital signature, the problem may be in the key itself. To find out, please contact support. There you will be asked for screenshots:

• CSP versions/builds (General tab);
• errors when connecting the digital signature container.

In addition, indicate to the specialists where you received the digital signature, on what media you have the container installed (rutoken, etoken, flash drive or registry) and what OS is used (bit size, build).

The computer does not see the digital signature certificate: first steps

If the computer does not see the electronic signature certificate, then in the Windows operating system you need to go to:

Start - Control Panel - CryptoPRO CSP - Service - Test - By certificate. This way you can understand whether the certificate is installed in the user’s Personal Storage linked to RuToken.

If the user’s browser does not see the digital signature and he cannot register on the site or connect a digital signature, you need to determine whether the site of interest has been added to the trusted list:
Start - All programs - CRYPTO-PRO - Digital signature settings browser Plug-In.

It is better to use the Internet Explorer browser, as the java script may not work correctly in other browsers.

If the computer does not see the digital signature, then first of all you need to visit the thematic forum of the CryptoPro company. If the issue cannot be resolved on your own, then contact the support service (send there the event logs of the system and applications, indicate the version/build of CSP, OS).

The key/certificate is not installed

Why may CryptoPro CSP not see the keys? You should check the following parameters:

• whether the program is installed correctly (whether the Windows Installer service is running);
• there is access to the network;
• The correct key was issued by a certified center.

When installing, it is advisable to do this:

install a personal certificate following the installation wizard

indicate via “Browse” the location of the certificate file with the extension .cer

select the private key container (via “Browse” select the certificate on the reader - flash drive / floppy disk)

If the previous keys were once installed incorrectly and the new media is not installed, then you need to clean the registry (Windows). To do this, there is a button “Delete remembered passwords” in the CSP panel.

If there were no errors in application events, but the event logs showed them in the system, you need to check the Sfc/scannow files, and then re-register the MSIExec/unregister components, then MSIExec/regserver.

Difficult case

If the computer does not see the digital signature, what should I do? In this case, the plugin does not see the certificate, but it is installed and the site is added to the trusted list. The error is rare, but sometimes it occurs even for those users who have fulfilled all the requirements of the instructions for using CIPF. For example, we installed a root certificate. The procedure is described in detail on page 35 in paragraph 2.5.2, which is called “Viewing and installing a personal certificate stored in a private key container.” If, after all the requirements have been met, the computer still does not see the electronic signature (no certificate on cryptopro.ru), then the problem is most likely in the certificate revocation list of the certification authority (CA). If the company operating the digital signature accessed the Internet through a proxy server, then in online mode the program will not see the installed certificate in the revocation directory. Everything will work if you install this directory locally on your computer.

If none of the solutions suggested below fix the problem, the key media may have been damaged and requires recovery (see). It is impossible to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, having first installed the certificate.

Diskette

If you are using a floppy disk as the key container, you must complete the following steps:

1. Make sure that in the root of the floppy disk there is a folder containing the files: header, masks, masks2, name, primary, primary2. Files must have a .key extension and the folder name format must be xxxxxx.000.

the private key container has been corrupted or deleted

2. Make sure that the “Disk drive X” reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - “All removable drives”), where X is the drive letter. To do this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;

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3. In the CryptoPro CSP window “Selecting a key container”, select the “Unique names” radio button.

4.

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to the “Service” tab and click on the “Remove remembered passwords” button;

5. How to copy a container with a certificate to another medium?).

Flash drive

If a flash drive is used as the key media, you must perform the following steps:

1. Make sure that in the root of the media there is a folder containing the files: header, masks, masks2, name, primary, primary2 . Files must have a .key extension and the folder name format must be as follows: xxxxxx.000 .

If any files are missing or their format is incorrect, then the private key container may have been damaged or deleted. You also need to check whether this folder contains six files on other media.

2. Make sure that the “Disk drive X” reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - “All removable drives”), where X is the drive letter. To do this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to the “Equipment” tab and click on the “Configure readers” button.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

3.

4. Remove remembered passwords. For this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Select the “User” item and click the “OK” button.

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).

6. If CryptoPro CSP version 2.0 or 3.0 is installed at your workplace, and Drive A (B) is present in the list of key media, then it must be removed. For this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to the “Equipment” tab and click on the “Configure readers;” button
• Select the reader “Disk Drive A” or “Disk Drive B” and click on the “Delete” button.

After removing this reader, working with the floppy disk will be impossible.

Rutoken

If a Rutoken smart card is used as a key carrier, you must complete the following steps:

1. Make sure that the light on the rutoken is on. If the light does not light, then you should use the following recommendations.

2. Make sure that the “Rutoken” reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - “All smart card readers”). To do this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to the “Equipment” tab and click on the “Configure readers” button.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

3. In the “Select a key container” window, select the “Unique names” radio button.

4. Remove remembered passwords. For this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP” ;
• Go to the “Service” tab and click on the “Remove remembered passwords” button;
• Select the “User” item and click the “OK” button.

5. Update the support modules required for Rutoken to work. For this:

• Disconnect the smart card from the computer;
• Select the “Start” menu > “Control Panel” > “Add or Remove Programs” (for Windows Vista\Seven “Start” > “Control Panel” > “Programs and Features”);
• Select “Rutoken Support Modules” from the list that opens and click on the “Delete” button.

After removing modules you need to restart your computer .

• Download and install the latest version of support modules. The distribution is available for download on the Aktiv website.

After installing the modules, you must restart your computer.

6. You should increase the number of Rutoken containers displayed in CryptoPro CSP using the following instructions .

7. Update the Rutoken driver (see How to update the Rutoken driver?).

8. You should make sure that Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

• Open “Start” (“Settings”) > “Control Panel” > “Rutoken Control Panel” (if this item is missing, you should update the Rutoken driver).
• In the “Rutoken Control Panel” window that opens, in the “Readers” item, select “Activ Co. ruToken 0 (1,2)" and click on the "Information" button.

If the rutoken is not visible in the “Readers” item or when you click on the “Information” button, the message “ruToken memory status has not changed” appears, then the media has been damaged, you need to contact the service center for an unscheduled key replacement.

• Check what value is indicated in the line “Free memory (bytes)”.

Service centers issue root tokens with a memory capacity of about 30,000 bytes as key media. One container takes up about 4 KB. The amount of free memory of a rootken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the free memory of a root token is more than 29-30,000 bytes, then there are no key containers on it. Therefore, the certificate is contained on a different medium.

Registry

If the Registry reader is used as a key medium, you must perform the following steps:

1. Make sure that the “Register” reader is configured in CryptoPro CSP. For this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to the “Equipment” tab and click on the “Configure readers” button.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

2. In the “Select a key container” window, select the “Unique names” radio button.

3. Remove remembered passwords. For this:

• Select the “Start” menu > “Control Panel” > “CryptoPro CSP”;
• Go to tab « Service" and click on the "Delete remembered passwords" button;
• Select the “User” item and click the “OK” button.

If none of the solutions suggested below fix the problem, the key media may have been damaged and requires recovery (see). It is impossible to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, having first installed the certificate.

Diskette

If you are using a floppy disk as the key container, you must complete the following steps:

1. Make sure that at the root of the floppy disk there is a folder containing the following files: header, masks, masks2, name, primary, primary2. Files must have an extension. key xxxxxx.000.

the private key container has been corrupted or deleted

2. Drive X(for CryptoPro CSP 3.6 - All removable drives), Where X- drive letter. For this:

• Select menu;
• Go to tab Equipment and press the button Configure readers.

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3. In the window Selecting a Key Container set switch Unique names(see Fig. 1).

Rice. 1. Selecting a key container

4.

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Service and press the button Remove remembered passwords;
• Mark item User and press the button OK(see Fig. 2).

Rice. 2. “Remove remembered passwords” window

5. How to copy a container with a certificate to another medium?).

Flash drive

If a flash drive is used as the key media, you must perform the following steps:

1. Make sure that in the root of the media there is a folder containing the files: header, masks, masks2, name, primary, primary2. Files must have the extension .key, and the folder name format should be as follows: xxxxxx.000.

If any files are missing or their format is incorrect, then the private key container may have been damaged or deleted. You also need to check whether this folder contains six files on other media.

2. Make sure that the reader is configured in CryptoPro CSP Drive X(for CryptoPro CSP 3.6 - All removable drives), Where X- drive letter. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

3. In the window Selecting a Key Container set switch Unique names.

4. Remove remembered passwords. For this:

Rice. 3. “Remove remembered passwords” window

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).

6. If CryptoPro CSP version is installed at your workplace 2.0 or 3.0 , and Drive A (B) is present in the list of key media, then it must be removed. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers;
• Select reader Drive A or Drive B and press the button Delete.

After removing this reader, working with the floppy disk will be impossible.

Rutoken

If a Rutoken smart card is used as a key carrier, you must complete the following steps:

1. Make sure that the light on the rutoken is on. If the light does not light, then you should use the following recommendations.

2. Make sure that the reader is configured in CryptoPro CSP Rutoken(for CryptoPro CSP 3.6 - All smart card readers). For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

3. In the window Selecting a Key Container set switch Unique names.

4. Remove remembered passwords. For this:

Rice. 4. “Remove remembered passwords” window

5. Update the support modules required for Rutoken to work. For this:

• Disconnect the smart card from the computer;
• Select menu Start / Control Panel / Install and remove programs mm (for Windows Vista\Seven Start / Control Panel / Programs and Features);
• Select from the list that opens Rutoken Support Modules and press the button Delete.

After removing modules, you must restart your computer.

• Download and install the latest version of support modules. The distribution is available for download on the Aktiv website.

After installing the modules, you must restart your computer.

6. You should increase the number of Rutoken containers displayed in CryptoPro CSP using the following instructions .

7. Update the Rutoken driver (see How to update the Rutoken driver?).

8. You should make sure that Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

• Open Start (Settings) / Control Panel / Rutoken Control Panel(if this item is missing, you should update the Rutoken driver).
• In the window that opens Rutoken control panels in point Readers should choose Activ Co. ruToken 0 (1,2) and press the button Information(see Fig. 5).

If the root token is not visible in the item Readers or when you press a button Information The message appears The ruToken memory state has not changed, this means that the media was damaged, you need to contact the service center for an unscheduled key replacement.

Rice. 5. Program window Rutoken Control Panel.

• Check what value is specified in a string Free memory (bytes).

As a key carrier in service centers root tokens with a memory capacity of about 30,000 bytes are issued. One container takes up about 4 KB. The amount of free memory of a rootken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the free memory of a root token is more than 29-30,000 bytes, then there are no key containers on it (see Fig. 6). Therefore, the certificate is contained on a different medium.

Rice. 6. “Information about Rutoken” window.

Registry

If the Registry reader is used as a key medium, you must perform the following steps:

1. Make sure that the reader is configured in CryptoPro CSP Registry. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If the reader is missing, you need to add it (see How to configure readers in CryptoPro CSP?).

2. In the window Selecting a Key Container set switch Unique names.

3. Remove remembered passwords. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Servi with and press the button Remove remembered passwords;
• Mark item User and press the button OK(see Fig. 5).

Rice. 5. “Remove remembered passwords” window

List of documents for a legal entity:

1. Extract from the Unified State Register of Legal Entities (USRLE) no older than 30 days.

2. Passport

3. Company details

4. SNILS (Insurance certificate of state pension insurance)

5. TIN certificate

List of documents for an Individual Entrepreneur (IP):

1. Extract from the Unified State Register of Individual Entrepreneurs (USRIP)

2. Passport

3. SNILS (Insurance Certificate of State Pension Insurance)

4. TIN certificate

List of documents for an individual:

1. Passport

2. TIN certificate

2. SNILS (Insurance certificate of state pension insurance)

2. A window pops up: "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine."

If, when working on the website roseltorg.ru, a window pops up: “Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine” You need:

1. Click on the yellow bar under the site address with the text “This website is trying to install the following add-on: “CAPICOM User Download v2.1.0.2” from “Microsoft Corporation”. If you trust this website and add-on and want to install it , click here...";

2. Select "Install ActiveX control";

3. Click on the "Install" button; This procedure must be performed until the window with this message stops popping up (this is individual for each computer). This is a one-time setup.

3. How to install a personal certificate?

Installing a personal certificate (your organization's certificate) can be done in the following way:

Via the "View certificates in container" menu

1. Select Start / Control Panel / CryptoPro CSP, go to the Service tab and click on the button View certificates in a container(see Fig. 1).

Rice. 1. “CryptoPro CSP Properties” window

2. In the window that opens, click the Browse button to select a container to view. After selecting the container, click on the OK button (see Fig. 2).

Rice. 2. Window for selecting a container to view

3. In the next window, click on the Next button.

Rice. 3. “Selected private key container” window

4. If the version of CryptoPro CSP 3.6 R2 (product version 3.6.6497) or higher is installed, then in the window that opens, click on the Install button, and then respond affirmatively to the notification about replacing the certificate (if it appears).

Rice. 4. Certificate viewing window

5. In the window that appears about the successful installation of the certificate, click OK

Rice. 5. Window “Message about successful certificate installation”

6. then press the ready button

Rice. 6. Window for viewing the selected certificate

5. Close the CryptoPro CSP window by clicking OK

Detailed information on installing the certificate is available at the following link.

4. How to set up email.

Configuring security settings for Outlook Express is carried out according to the following scheme:

1. Select the menu item Tools -> Accounts and open the Mail tab.

2. In the displayed list of accounts, select the one you want to configure and click the Properties button.

3. In the displayed dialog, select the Security tab, which allows the user to specify his personal certificates, which will be used when selecting the user’s personal keys for generating an electronic digital signature and decrypting incoming messages. The certificate selection dialog only displays certificates that have a matching email address and are allowed for email security

5. In the displayed dialog, select the Security tab:

6. In the displayed dialog, set the following modes:

a. Always encrypt messages when sending encrypted mail . Setting the enable mode allows the sender to decrypt the messages he has sent.

b. Include my digital ID when sending singed messages. Setting this mode to automatically add the sender's certificate to all messages. This mode allows you to exchange certificates using a signed message, and then use the resulting certificates to subsequently encrypt messages between recipients.

c. Send messages with an opaque signature / Encode message before signing. When Message Mode is enabled, all attachments will be combined into a single attachment with a digital signature included. If the mode is disabled, the signature is generated as one separate attachment for all attachments.

d. Automatically add sender certificates to my address book. When enabled, certificates sent as part of a signed message will be automatically added to the address book.

e. Check for revoked Digital Ds:

i. only when online. Installing a verification token means that each operation of generating or verifying an electronic digital signature will be accompanied by a certificate revocation check. To check for revocation, a Certificate Revocation List (CRL) is used, information about the location of which is recorded as an addendum in each user’s certificate. By default, this option is not enabled, and Outlook Express does not track whether user keys have been compromised.

ii. Never/Never.

No revocation check is performed.

5. How to sign a document.

There are 2 types of sending a signed document.

The first way is to sign the document itself and the second is to sign the entire letter.

To create and send a signed message:

1. Click the Create Mail button or select the menu item File -> New -> Mail message.

3. To send a signed message, check the status of the Sign button. It should be pressed and the signed message sign should be visible on the right side of the screen.

4. Once the message is ready to be sent, click on the Send button:

The second method is when the file itself is signed. Microsoft Office allows you to attach digital signatures to a specific document. To do this you need:

1. From the Tools menu, select Options, and then open the Security tab.

2. Click the Digital Signatures button.

3. Click the Add button.

4. Select the certificate you want, and then click OK.

For other data formats, you must use the CryptoArm program.

6. CryptoPro expires.

During installation, the product serial number was not entered according to the license you purchased.

7. Mail does not see the certificate.

When setting up email, at the stage of signing the document, the email does not find the required certificate. This happens when the email address that is specified when producing the digital signature does not match the current email address.

8. When installing CryptoPro at the last step, the system displays a message about the incorrect installation of the program and rolls back. What should I do?

The problem occurs due to incomplete (or incorrect) removal of the previous version of Crypto Pro from the computer. To remove files remaining from the previous version, you must use the CryptoPro clear.bat trace cleaning program. You can download the program from here: ftp://ftp.cryptopro.ru/pub/CSP_3_6/clearing.zip

9. Where can I find the public digital signature signature key?

In all signatures issued by our company, the public key is located inside a container on a secure medium. In order to remove it from the container you need to:

When the media is included in the system unit Through the CryptoPro program Start à Control Panel à CryptoPro à Service à View the certificates in the container. In the dialog box that appears, select the required container through the overview à Next. In the window for viewing digital signature public key data, select properties à “Composition” tab à Copy to file and specify the path to save the certificate.

10. CryptoPro does not see the container on the flash drive. Prompts you to select another media.

Depending on what type of media you use, the solutions are different. If you use smart cards such as Rutoken, MSKey, Etoken, then most likely you do not have the drivers installed to work correctly with the key.

If your key is on a USB 2.0 flash drive, then you need to look at the version of the CryptoPro kernel. If you are using CryptoPro 3.0, then you have lost your way. In order to configure it you need to:

When the media is included in the system unit Through the CryptoPro program Start à Control Panel à CryptoPro à Equipment Configure readers Add. In the Reader Installation Wizard window that appears, select Floppy Drive on the right side of the screen (since in CryptoPro all USB drives are defined as floppy disks). In the next window, select the correct name of the flash drive, that is, the name under which the flash drive is identified in “My Computer”.

If you are using CryptoPro 3.6 and the container is not visible, then the media is damaged. It should be provided to the office to determine the status of the key.

11. We have received an electronic signature, what to do next? How to register on the trading platform?

The entire procedure for accreditation, filing an application for participation in the auction and conducting the auction itself is described in the operating regulations of a specific electronic trading platform, which can be found on the website of this platform. There are also various supporting video materials and instructions for working in the system. Or you can contact us to purchase our accreditation assistance service on any electronic platform.

12. To check what operating system is installed on your computer

- Go to My Computer in Explorer.

— Right-click on the display and select “Properties” from the menu that appears.

— The window that appears contains information about your system.

13. To find out which version of Internet Explorer is installed on your computer

— Launch Internet Explorer.

— Select Help from the horizontal menu at the top of the browser.

— The window that appears contains information about the current version of the browser.

— Possible option

14. To install a newer version of Internet Explorer 8

— Specify the following address on the command line:

— In the window presented, click “Download for free.”

— Click “Run” in the window that appears.

- Then click “Run” again.

— When installation is complete, you must restart your computer.