How to contact Apple technical support. Apple Helpline For assistance, contact support

Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single number at any time toll free number Apple hotline in the Russian Federation: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the tariff applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can submit a request for repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of their purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, necessary equipment. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers all over the world and on all continents. So, when you go to any website technical support company, you will find an interactive map of countries indicating addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you first find serial number your device, as this will help optimally connect you with the right support specialist.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and additional service options. Apple.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, the following products are subject to service: MAC computers, modules random access memory, accessories, batteries, drives, AirPort4 devices.

Often clients call the service because they need help - they forgot iPhone password, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else’s iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the iPhone serial number ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.

Apple cares about its users and offers them technical support after purchasing devices. If you have problems with Apple ID registration or blocking account, this can all be resolved by contacting technical support. Often users when creation of Apple IDs receive a message that reads: For assistance, contact iTunes support. How to go there?

On the company's official website in the "support" section you can find answers to frequently asked questions from users. There is information on how to solve the most common problems with the device yourself (firmware, recovery, blocking, etc.). In the upper right corner you can find an active link to request help.

But, if you need to contact iTunes support, this confuses many. To do this, you can call the hotline number or fill out an application on the official website and they will call you back. In your application, you must describe the reason for your request and write down your contact information so that they can contact you.

To apply, follow these steps:

1 Open the official Apple website and go to the “support” section. In the work area of ​​the screen, find the link and go to contact iTunes service Store. After the transition, you need to click the square icon called “account management”. 2 A list will appear on the screen in which you need to click “create an Apple ID.” From the proposed methods, select the most appropriate form of communication between support consultants and you. If you specify “schedule a call,” the consultant will call you back. When you select the “call back later” option, you need to call. 3 If you chose “schedule a call,” enter the date and time for the call. The support service does not have working days on weekends, please keep this in mind. 4 Enter your personal information and confirm what you wrote by clicking the “continue” button. Afterwards, the necessary information with a code for access will be displayed in the working area of ​​the screen. You may need this code when speaking with a service representative. He may ask for this code to confirm the application information. On email address, specified in the application, a letter will be sent in which this information will be duplicated. 5 Wait for a call from support. When they call you, explain the reason for the call as simply and clearly as possible.

If you have chosen the option to dial yourself, then after connecting to the operator, tell him your problem.

Reasons for the notification message

As a rule, such an alert appears at the last stage Apple registration ID. This may happen because you have already created accounts from the same IP address several times. If this is why the problem arose, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. Once this limit is exceeded, the message “the number of free Apple IDs has been exceeded” will appear.

Alerts about contacting the iTunes Store may occur due to incorrect operation router. Try connecting via Mobile Internet. For many users, this helps them complete the final registration step. Another method is to hard reboot the device.

If you have done all the steps described and it did not bring results, contact support. There is a hotline for this or leave an electronic request on the official website. Information about numbers in your region can be found on the website.

Recently, an amazing story happened to me involving unauthorized purchases, correspondence with iTunes Store support and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, when trying to update or download programs from App Store I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem, without even trying to find the cause of its occurrence, and continued to work with the iOS application store as usual, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain number of incorrect attempts to enter the password for your Apple ID.

After that, exactly two weeks passed, and precisely at that moment when I had no Internet for two days, some bad person downloaded an application (a variation of poker) from the App Store on my behalf, and then made an in-app purchase of an item of unknown purpose with the strange name “15M chips” for $20:

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They stated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I would like to warn users: if you find yourself in a similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I can’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a quick survey of friends was quite wide: some said that you should definitely write to the iTunes Store support service, and others said that Apple wouldn’t dress up for $20. As it turns out, it will.

When traveling through the “Report a problem” links, I was redirected to the contact form, where I filled out the appropriate fields, in the “Specific request” drop-down list, selected the item “I have unauthorized purchases on my account”, indicated the “Order number” (it is located in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write a letter and communicate with support in English. So if you have problems with a foreign language, I recommend having someone read it and correct it before sending it.

Unfortunately, the response to the first request did not come within the promised 24 hours. They didn’t give me any attention on the second day either, so I simply filled out the request again and within a few hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit.

To prevent the attackers (whoever they are) from buying anything else, Ranjit temporarily disabled the download option for my Apple ID and informed me that In-App Purchasing without my consent is an exception to the rules for providing services in Apple stores and, therefore, I I can count on a refund, which should happen within 5-7 banking days (although everything went much faster). Also, the letter stated that I may not see the money returned until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is unknown how the story would have ended if the return had to be made to a credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID wasn't completely blocked: I couldn't download apps, but in " Personal Area“Went in without any problems. And in order to complete the full activation, I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

• Order number of the most recent purchase or free download (it can be viewed in iTunes - section “Most Recent Purchase”).
• Or the name of any application that I have ever downloaded with this account.

The real owner of the Apple ID will not have any difficulty answering these questions. Also, I did not indicate my phone number, but if they want to talk to you live, it’s worth saying that you are currently abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old phone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change the password (which I had already done by that time) and gave me a link to (English) from the Apple knowledge base, which describes some techniques for ensuring the security of your account.

I'll quote a few from it. interesting moments. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

• Do not use the same password for multiple accounts or a password that is the same as the account name.
• Do not use previous passwords.
• Don't tell anyone your Apple ID password or the answer to your security question, not even your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
• Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase letter, one lowercase letter (you can add another sign to be sure, for example, @ $!) and not contain three identical consecutive characters.