Why does it say this type of communication is not available? What does the notification “this type of communication is not available to the subscriber” mean?

While dialing a mobile number, from time to time you can hear an automatic response from the cellular network itself. The answers are different, and each is associated with a specific situation. Below are the most frequent auto-responses when calling MTS numbers - with explanations.

But if you hear a cool melody when you call, it means that the person has activated the Good’OK service. Do you also want to stand out? Connect yourself in no time!

“Wrong number dialed. Please check the number and call back"

Most often you can hear it when there is a mistake in dialing a number. Another option is that the recipient of the call has set up call forwarding on his number and, while doing this, indicated an incorrect number.

“The subscriber is temporarily unavailable, call back later”

As a rule, such a message is caused by the fact that the recipient of the call is in an area of ​​​​uncertain reception. A person can get into such a zone during a call, and then for the caller the conversation can be interrupted by the same phrase.

“The subscriber’s device is turned off or is out of network coverage”

The most common reason is that the recipient turned off the phone himself. You will hear the same answer if the recipient’s phone does not appear on the network for a long time after losing contact with it (see previous auto-response).

“The subscriber is not registered on the network, call back later”

You can hear it when calling an MTS number, the SIM card with which is not registered in the cellular network. As a rule, we encounter this automatic response when calling people who have not been called for a long time and who have long stopped using the number we have recorded. After several months, unused numbers are switched off and put back on sale. It turns out that we are calling an existing but unused number. Another option is that you end up with such a number simply by making a mistake when dialing. Finally, someone could tell you a number they just purchased, the phone with which has never been turned on.

“The call could not be established. Please call your network help desk."

A person hears this if, for some reason, his number has a ban on outgoing communications. The most common reason is that the caller has no money in his account.

“This type of communication is not available. Please call your network help desk."

It differs from the previous one in that the caller has a ban on certain types of outgoing calls. For example, a ban on calls to international numbers (the required service is not activated).

"Subscriber is temporarily blocked"

The recipient has a ban on incoming calls. This is usually due to the fact that a person has a very large minus on the personal account of his number.

“Access to this service from the MTS network is impossible”

It happens when a call is made to a paid number (usually a short one) through which this or that content is provided, but the caller’s number has a ban on the use of such services (for example, the “Content Ban” service).

The situation when inboxes were completely free for all mobile subscribers is becoming a thing of the past. Payment for all types of services provided has been introduced by a number of large providers, including MTS. This situation is associated with an increase in the number of services, the complexity of the infrastructure and the need for its monetization. In some cases, when making a call, you can hear: “ This type of communication is not available for MTS subscribers" What does it mean? Don’t be alarmed, it’s okay, it’s just that for a number of reasons the subscriber cannot receive the call due to the service being unavailable to him.

This usually happens for several reasons:

• if the subscriber’s account has gone into minus and incoming messages are disabled;
• in case of voluntary temporary or permanent blocking;
• in rare cases – in case of network failures;
• when the SIM card fails;
• due to signal difficulties.

"This type of communication is not available to the subscriber- what are the ways to get out of a situation if you quickly need to contact a person? The problem is quite trivial; it only requires choosing the right solution. In most cases, you can still contact the subscriber, you just need to change the dialing form.

The subscriber has no money

The message “This type of communication is not available to the MTS subscriber” may occur if there are insufficient funds in the account. In some packages, incoming calls may be disabled when there is a minus and after the period for replenishing the minus account has expired.

You can solve the problem and continue to speak freely after replenishing your funds. Moreover, if the subscriber uses a plan with a monthly tariff, in such situations, you can “connect” his mobile phone only when paying a monthly payment using a SIM card.

What can be done:

• top up your account with a small amount;
• pay the subscription fee according to the tariff.

Lock

If the balance is negative and the subscriber has not tried to avoid blocking, then incoming messages may be blocked.

The reason may also be more trivial, for example, your friend is roaming and does not want to use the service from his card.

Even if the subscriber has blocked his incoming messages and his number without using a SIM card, you hear a response about the impossibility of communication, while there are other ways to contact him. Your interlocutor can respond to SMS if you cannot get through on the phone. They are available outside the MTS network zone when traveling abroad for free.

What can be done:

• send SMS if the user is roaming.

Network failure

Despite the reliability of MTS telecommunications infrastructure, depending on the region, network failure may occur. The message that the answering machine gives that “this type of communication is not available to the subscriber” in rare cases may indicate equipment failure. From this phrase it is impossible to accurately determine the reason.

If there is money on the number and account, the service is available, call with a short interval, operators usually quickly fix the problem.

Information about availability can be clarified by telephone about the operation of a network segment in the support service at 0890. Also try sending a message, perhaps the subscriber will get in touch.

What can be done:

• contact support;
• view the coverage map;
• wait until the problem is fixed.

SIM card

Another problem when you hear a message about the unavailability of communication with the person you need is a faulty SIM card. It is determined by the operator, but does not ensure correct operation. In this case, even if you have the means, you can hear such a message.

Try to contact the subscriber in another way and report a possible problem.

If the service package fee is paid, the problem recurs, the card can be checked and replaced at any post office.

If at the same time a debt has formed with an unused number, we recommend checking the expense items on the website and depositing some money to establish a positive balance.

What can be done:

• inform the subscriber that his card does not accept calls.

Phone disconnected

When a mobile device is disconnected, a voice message is usually issued that the subscriber cannot receive a call or is out of the network area. In some cases, users confuse it with the inability to provide a service. If the subscriber has the “I was called” service, you will receive a message when he is available on the network again.

We also recommend sending a message or making a voice recording using an answering machine. With a negative balance that is not repaid for a long time, all free and paid services can be disabled. In this case, a message from the mobile operator usually sounds about the unavailability of services, which we are talking about.

What can be done:

• leave a message;
• wait for it to appear online.

Signal

Uncertain reception areas

In some cases, a message about the unavailability of a communication service for a subscriber may be issued when the signal is uncertain. For example, in certain 2G coverage areas. The reasons for the subscriber's unavailability are selected automatically by the system, so if a person is in the area of ​​​​uncertain reception, you can receive such a response from the company. Viewing the coverage map is available on the provider’s website and other resources.

Border crossing

Such a message is often typical for being in border areas, during a journey, when, for example, a train moves for a short distance through the territory of another state or in the coverage area of ​​cellular towers of foreign operators. This can be clearly seen in the example of Blagoveshchensk, near the border of Finland and Belarus. To be constantly in touch, you need to top up your account and activate roaming.

4G/2G

A similar problem can be encountered when using an LTE 4G - USIM card. For example, if you are trying to establish a connection with a subscriber who does not use LTE capabilities or is outside the coverage area. Try changing your phone settings and calling the subscriber back strictly in 2G format. Usually newer devices allow you to do this without problems, but there are certain restrictions in the settings.

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This type of communication is not available to the subscriber, what does this mean on MTS? Users often ask this question. Our material will discuss possible reasons for this situation.

Now many operators block the number after the balance goes into negative values. This way they encourage the client to top up their account in order to continue using mobile services.

MTS is one of the operators that actively practices phone blocking. If the balance goes into minus values, then in addition to outgoing calls, incoming calls will also be subject to restrictions. To start actively using the operator’s services again, you need to top up your account to the required value.

What does it mean that this type of communication is not available to MTS subscribers? This information demonstrates that the subscriber you are trying to reach cannot use communication services for certain reasons, which is why some restrictive measures are in place on incoming calls. You will have to contact him by another phone number or through another channel.

Why is this type of communication not available to MTS subscribers?

There are many reasons for this situation:

1. The client’s balance went into negative territory, and the operator temporarily limited the use of mobile services.
2. There has been a breakdown.
3. The SIM card is broken.
4. The subscriber independently requested temporary blocking of the number.
5. It is located along with poor signal reception.

This type of communication is not available to MTS subscribers - what should I do?

Why they say this type of communication is not available to MTS subscribers, you understand. But what to do if such a situation arises? If you cannot get through, then you should call another number, or write on social networks.

If friends or relatives cannot call you due to restrictions in the provision of services, then the first thing you need to do is check your balance. It probably went into negative values, and the operator blocked the number.

You can top up your balance in various ways:

• At the nearest terminal.
• At the ATM.
• Through the Internet banking system.
• Through third party services.
• From an electronic wallet.
• From a bank card on the operator’s website.

Network failure is one of the possible reasons why your phone is blocked. You need:

1. Contact the contact center at 0890.
2. Report a problem.
3. Specialists will check the functioning of the network and transfer the information to the technical service.
4. The company's employees will quickly eliminate the failure that has arisen.

You may be in an area with poor network coverage, for example, in a forest, on a highway, or on the shore of a pond. After returning to the city, communication should be fully restored.

The SIM card could be damaged. What to do in this case?

• Contact the contact center and report the problem.
• Employees will ask you to come to the nearest office for an exchange.
• Choose a suitable salon and visit it in person.
• Specialists will issue a new SIM card and copy the old number onto it.

In case of voluntary blocking, the subscriber only needs to send a request to disable it. It will appear online again within a few minutes.

Phone disconnected

We cannot exclude the possibility of simply turning off the phone. After turning on the device, the subscriber will return to the network and will again be able to receive calls from other clients.

This type of communication is not available to MTS subscribers - how can I get through?

It is worth mentioning another reason - inconsistency of standards. For example, you make a call on a 4G network, but only 2G is currently available to the client, since he is located outside the city.

What to do in such a situation? In the device settings, set priority for 2G networks. In this case, the call will be made using the legacy standard and the client will be able to receive the call.

Crossing borders

You figured out how to understand this type of communication is not available to MTS subscribers. When moving within the coverage area of ​​towers of foreign companies, communication may be unstable. Networks overlap each other, and the phone often automatically switches between them.

In border areas, for this reason, the connection may be interrupted, and it is often impossible to reach the subscriber. One way to solve this problem is to connect roaming. Don't forget to top up your account to fully use this service.

Do you receive SMS?

Do you receive SMS messages when a number is blocked? Yes, the client is able to receive the message, but will not be able to respond to it. If you want to urgently convey important information, then write an SMS and send it to the subscriber’s number.

Algorithm of actions when a problem occurs

Can't your loved ones reach you? If this situation occurs, proceed as follows:

1. First check your phone balance.
2. If it is negative, then top up your account.
3. Is there enough money to use the services? Then check the serviceability of the SIM card.
4. Assess the signal reception level.
5. If you cannot find the cause of the problem, then contact the operator and talk to him.