What is a server error. Google Play Market does not work: error connecting to the server What to do if it says server error
In this article we will talk about what the most common server problems are, how to diagnose them, what to do in case of a breakdown, and most importantly, how to prevent them.
What typical server failures might look like:
- the server doesn't start at all
- problem with loading the server - the server starts, but shows “ blue screen death" (BSOD)
- the server starts, the operating system loads on it, but some services do not work (for example, a website)
- there was a connection failure with the server over the network
- the server gets very hot during operation
- Constant reboots for no apparent reason
- the speed of operations decreases noticeably
Causes of server failures and breakdowns, typical malfunctions:
- Physical shutdown– most likely, the cause of the server malfunction is problems with the hardware or a loss of electricity. In the first case, you will need to repair or replace the failed part; this is unlikely to be fixed quickly. In the second, try to first load/reboot the server when the electricity appears - there is a chance that its performance will be restored.
- The server starts but is offline, client applications try to connect to it and display a server connection error - an unexpected problem communicating with the server may arise due to problems in network card server or due to incorrect network settings(wrong IP address, subnet mask, gateway, problem in network protocols). It is also possible that the connection error with the server is caused by a malfunction network cable or another – router/switch/hub.
- The reason for the server shutdown may be the failure of one of the components, according to statistics, most often the hard ones “fly” HDDs, motherboards, adapters, processors.
- Configuration errors– many typical server malfunctions are a direct consequence of errors in its configuration; to eliminate them you will need the help of a qualified server.
- The cause of server failure may be system overload caused by internal processes, such as user activity or poorly configured backups, or an external DOS/DDOS attack.
- Server startup and startup failure? Perhaps server overheating is to blame.
How to troubleshoot and prevent server problems
Preventing server failures is much easier and cheaper than fixing them once they have already occurred.
Here are a few requirements that you can follow to reduce the likelihood of your server failing:
- If you have your own, organize high-quality cooling in it and try to keep it always closed so that excess dust does not penetrate there. Be sure to use uninterruptible power supplies.
- Regularly carry out preventive maintenance of servers - cleaning from dust, replacing thermal paste, etc.
- Use a specialized one to monitor the state of the server and notice problems with the server in time.
- You must have server data backup and recovery configured to prevent loss important information in case the server still “falls”. Make backups regularly, and if possible, use , then if the server fails, its work will be distributed among the other servers in the cluster.
If, despite all the measures taken, you still have problems with the server, what should you do?
In some cases, you can try to diagnose it yourself to understand what happened and how to fix problems with the server:
- View the server event logs - perhaps they will help you understand the cause of the problems.
- Physically inspect the server components; sometimes their breakdowns are visually noticeable.
- If possible, run a memory test.
- Run scan hard drives for errors.
- Check the server. This can help troubleshoot problems that are often the result of malware.
- Check CPU load, memory status, usage disk space using specialized software.
Urgent server repair, what can be done
How to fix a server problem. If your server has a failure, and its downtime or data loss threatens the company with serious losses, it is better not to try to fix everything yourself, but to immediately turn to specialists for help, it will be faster and more effective.
For example, an unskilled attempt to recover data may instead permanently destroy it.
Server maintenance
Integrus Group of Companies engineers have been working on this for many years; you can always contact us for a free consultation, audit, and, if necessary, for urgent server repairs.
We carry out the entire range of repair work, data recovery work from the server with hardware or software glitch, service maintenance, prevention and monitoring, modernization, creation of a turnkey server room.
Sometimes in Google Play Market there is some kind of glitch due to which the user cannot log into his account, download the application or update it. What is the cause of the server error, and how to fix it; how to prevent? Let's try to understand the main problems and find their solution!
Why there may be a problem with the Play Market
Google Play Market- a voluminous application that integrates almost all programs installed on an Android device. The main function of the Market is the timely updating of these programs. Thus, the user does not need to waste time visiting developer sites to get the “latest” version of their product. You just need to configure automatic update.
Google Play Market app
Of course, this level of integration requires an account to store data about installed applications. Since the Play Market belongs to Google, the account is linked to it, and accordingly, Google. And if any problems arise with it, then they are transferred to the “Market”, and therefore to installed applications. Conversely, malfunctions in the Market can lead to errors in the entire account. However, don't panic right away. Perhaps in your case everything can be solved “in two clicks”.
What could be the reasons for Google Play Market not working properly? Below is a list of the most common ones.
This list lists problems in order of decreasing likelihood of occurrence. Before we jump straight into solutions, let's look at what types of errors may appear.
Types of errors
Error Play servers Market
There may be several Play Market errors. Although each is technically different in nature, the reasons are usually similar for all. This article is intended to help solve only those errors that are listed below.
The occurrence of any of the presented errors is the result of failures of the Google account or the entire system. Some of them may appear when installing applications, others when updating them. Whenever they arise, a set of actions must be carried out to solve them. It is impossible to single out a specific method for solving this or that error, since they all manifest themselves in different cases and for various reasons.
So, if you receive a message about any of the presented errors, check out the solutions to solve them.
How to fix server errors in the Play Store
As already indicated, the root cause of a particular error is difficult, almost impossible, to identify. Therefore, to solve any problem you need to take several mutually exclusive steps. They are presented below in order of execution.
Checking some parameters
Before you begin the following steps, make sure that:
Despite the ridiculous banality, often it is the restoration of these simple factors that helps restore normal operation of the Play Market. If everything is in order here, go to “Step 1”.
As simple as it may sound, sometimes a simple reboot really helps. The fact is that when you turn off the device, part of the cache is automatically deleted. So, by rebooting your phone or tablet, you can get rid of erroneous files or data.
To reboot, hold down the device unlock key. In the window that appears, select “Restart”. If you don’t have it, click “Turn off power”, and then turn on the device manually by holding down the same key.
Reboot your device
Reset settings and clear cache files
Erase residual data and clear the cache
In most cases, these actions are quite sufficient. If they didn't help, move on to the next step.
Uninstalling all Play Market updates
Play Market updates can sometimes bring disruption to the system, especially if you have relatively new model devices. Removing them can help deal with the problem of errors. However, please note that in this case, the settings of the Play Market itself will be reset to their original settings.
To remove updates, go to the Google Play Market application settings, as we did in “Step 2”. Now click the “Uninstall updates” button.
Uninstalling Play Market updates
Clearing data from Google Play Services
This application is responsible for the correct operation of the main functions of the Play Market, such as updating or installing programs. Sometimes clearing the cache and contents of “Services...” helps to fix the mentioned errors. To carry out “Step 4”, find “ Google Services Play" in the list of programs installed on the device (as we did with the Play Market). Then click “Erase data” and “Clear cache” in sequence.
Cleaning up Google Play Services
Activating the Download Manager program
The Download Manager application is responsible for the device’s hardware ability to download programs from the network and install them. Sometimes the “Manager...” functions may be disabled. To enable them, do the following:
If the “Download Manager” was indeed disabled, you must enable it, even if this did not help fix the errors. Otherwise, you will not be able to download programs at all.
Enable the “Download Manager” functions
Deleting your entire Google account
Often errors occur due to problems synchronizing your Google account with the Play Market. To fix this problem, you will have to delete your account.
Deleting your account without first synchronizing will result in the loss of personal data. To avoid this, you must use the data backup function.
Backup is carried out as follows. Go to the “Settings” of the device and find the “Accounts” item. Then select your Google account by clicking on it.
Find "Accounts" in "Settings"
Click on your name mailbox to enter the synchronization (backup) menu.
Click on your Google account name
In the menu that opens, you will see several items and sliders next to them. When the slider is enabled, the relevant data will be backed up. We recommend leaving all sliders turned on. Now press the hard Options key on your phone or tablet (usually the touch button to the left of the Home button). In the window that appears, click “Synchronize”.
Click "Sync"
After synchronization is complete, you can delete your Google account with peace of mind. The delete button, as you probably noticed, is located in the same place as the “Synchronize” button.
Reboot your device and sign in to your Google account again (just go to Play Market or Gmail). The device will prompt you to restore your account data from Google servers. Now all applications from the Play Market installed on your device are normalized and synchronized. But if this step did not help you, move on.
Removing incompatible programs
If you have previously installed any programs not from the Play Market, there is a high probability that they are harming your account. It is especially worth highlighting applications for working with the functions of the Market itself. For example, those that are used to receive paid bonuses from games for free.
Running malicious applications disrupts data synchronization across the entire device and can lead to serious problems. Often such programs are equated to viruses. Therefore, they must be removed immediately. If you did not install them yourself, we recommend using an antivirus, for example, “Dr. Web". Install it and scan and then clean the device.
Install antivirus "Dr. Web"
Reset Android OS settings
This step is, of course, quite radical. Resetting the OS settings will result in loss of application data and will also restore the phone (tablet) to factory settings. However, quite often this method allows you to get rid of all potential problems. Perhaps even from those you didn’t even know existed. You can also do a factory reset if you don't want to go through the steps above.
Eliminating errors through software intervention
This method can be very effective, however, it requires minimal knowledge of the Android OS, as well as some IT skills.
We do not recommend that you attempt the following unless you are confident in your abilities. Responsibility for implementing the proposed actions will remain with you, because, as a result, the device may completely break down.
So, first, download a file manager for Android devices. A good example in this case is " Root Explorer" After downloading, follow these steps:
Using "Root Explorer"
Now you just need to restart your device and try to go to the Play Market.
The correct operation of the Google Play Market, in fact, means the normal operation of the entire operating system. Therefore, even if you do not need to download or install applications from the Market in the near future, but any of specified errors occurs, it needs to be corrected urgently. This will help nip potential problems in the bud, and therefore save both your personal data and the device itself.
Let's find out the reasons for failures in the Google Play Market: it says there is no connection, you need to log into your account or there is a server error. Poor operation of the application can be caused by the presence of various service problems, problems with the device selected for these purposes, and many other reasons. What to do if you cannot log into your account? In this article we will look at the main causes of failures and errors associated with the Play Market and ways to resolve these problems.
Method 1: Reboot Android
Since the system freezes quite often on Android, it is necessary to reboot the device.
In addition, this will allow you to troubleshoot not only Google Play, but also bugs in other applications.
Method 2: Reset Google Play Market settings
The Play Market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings by doing the following:
After these actions, it is recommended to reboot the device so that the system can quickly recognize the changes made.
Method 3. Uninstalling Google Play Market updates
As in the first method, you need to go to the settings menu, select the “Applications” or “Application Manager” section, in which click the “ Uninstall updates", which will lead to the starting state of the play market.
Method 4: Reset Google Play Services app settings
In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:
Method 5. Activating “Download Manager”
Problems with the Play Market may occur due to the disabling of this service application. In order to activate the “Download Manager”, you must first go to the settings menu of your device, then use a swipe to go to the “All” section, where you select the required item. When stopping the application, click the “Enable” button.
After the operations have been completed, you need to reboot the device and then check the correct operation of the Play Market.
Method 6. Deleting your Google account
When performing this action, you must keep in mind that when you delete your account, you may lose necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e., create a backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which you need to select your account.
After completing the steps, the synchronization menu will be available, all you have to do is click on the mailbox.
After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies of personal information and “Contacts” using the selected section. To save important information on your tablet or phone, you must press the “Options” button and select “ synchronize" After the actions taken, backup copy all applications will be created simultaneously.
After synchronization, you can safely delete your Google account. When you re-login to this account, the device will prompt you to restore the backup information.
After the account has been deleted and restored again, the operation of the applications should be normal. If the play market is not fully functional, then you should use the following method.
Method 7: Having incompatible applications
Operation Play Store may be disrupted or even blocked due to the presence of some applications that the user installed independently. Such applications exist in large numbers. Among these “pest” applications is the well-known Freedom, with which the user can make in-game purchases for free.Method 8: Setting up the “hosts” file
If your device is equipped with the application " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.To configure this file, you need to go to the settings menu, select the “Application Manager” - Installed section, and select “Freedom”. After opening the menu of this program, you should click on the “Stop” button, and then delete the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.
After the device reboots, you need to check the functioning of the play market. if no changes occur, use the following method.
Method 9. Reset Android settings
Despite the fact that resetting all existing settings is a rather radical action, it helps solve most problems not only in the operation of applications, but also in the entire system. By going to the Android settings menu, you need to select “Reset settings” in the “ Recovery and Reset».
Before performing a reset, it is recommended to double-check that the necessary information has been synchronized. Data stored on the memory card will remain untouched.
Method 10. Checking your Internet connection
Sometimes, it is a simple lack of connection to the Internet that causes application failures. After checking the connection, you should restart the router.Method 11: Enable Google Accounts
Problems may occur due to a disabled Google account. Activating the application " Google Accounts "occurs in a special section.Method 12. Checking time and date
If there is a constant lack of connection, you should check that the time and date are set correctly.If the Internet connection is connected, but the connection has still not been made, you need to repeat setting the time zone and time, synchronizing these parameters with the network by going to the menu section " Settings", where selecting "Network time zone" and " date and time", mark these parameters with a tick.
Error 500 (Internal Server Error) is a fairly common occurrence on the Internet and is, for the most part, internal. Often this problem causes inconvenience to users who try to access the Gosuslugi.ru website. This especially happens during times of a massive influx of users trying to use the State Services portal with completely different everyday issues (enrolling a child in a school/clinic, paying traffic police fines, applying for a foreign passport, paying taxes, etc.).
Reasons for error 500
To fix this internal server error 500, you first need to find it, and then get ready to fix the problem. The 500 error itself indicates that requests were processed incorrectly. At the same time, internal problems prevent requests from being read and processed correctly, but the software is fully functional and works correctly.
It is important to remember that the 500 error is internal, and if it occurs on a specific site and does not apply to all portals, rest assured that you do not have the right to change anything yourself. The only correct solution is to wait until the administrator fixes all the problems.
There are also the following reasons for this problem:
- Incorrectly written cgi scripts;
- Using DNS, VPN, proxy server;
- Using plugins and extensions;
- Long script operation;
- Open or incorrect access rights;
- Problems with htaccess;
- There is not enough memory to run the code;
- Problems with WordPress;
- Problems with Joomla and other CMS.
Fixing error 500 if you are a regular user
If you go to the State Services website and see error 500, don’t be upset. Most likely, this is an internal temporary server failure and the administrator will resolve the difficulties very soon. But sometimes the problem may be in your computer (browser, Internet connection or software). To troubleshoot, try the following:
- Refresh page (CTRL+F5);
- Disable or reinstall plugins and installed extensions in the browser.
- Disable the web browser theme, or completely reinstall the browser (deleting the cache, cookies, etc.). The CCleaner program will help.
- Change the country in the browser settings.
- Use a proxy server or VPN.
- Check DNS settings installed by your Internet provider, or, if you use online DNS, check them for viruses.
- Wait for completion technical work on the State Services website. This site is a government site, so you can call technical support.
- Try logging into the portal via mobile app Public services, available for both Android and Apple.
It is worth noting that Internal Server Error 500 can be issued by individual sections of the portal, or during registration/recording. In this case, be sure to write to the chat located in the lower right corner.
Online support - chat
What should site administrators do?
Of course, administrators of State Services will not need further advice on correction, but ordinary owners of web resources will be helped. For advanced users (administrators):
- You need to find the file in the root folder of the system "error log" and check it for functionality. You can also try setting access rights to the codes cgi-0755.
- There are restrictions on the response time from the server, during which the script must have time to do certain work and complete it. We recommend setting a larger interval for the server. Use the necessary programs that have the ability to find slow sections of code in the script.
- If incorrect values are set for scripts and their access rights, the server will block them. Use software that allows you to change permissions on certain folders. For scripts, the most optimal value is 600. All other files should have permissions of 644, and directories - 755.
- File ".htaccess", in case of structure violation, tends to issue incorrect (erroneous) directives.
To fix this problem, you need to find “.htaccess” in the system. After finding the file, you need to move it (preferably to another disk), or use backup and delete the file.
- During the massive influx of users to the State Services website, the hosting company noticed that some scripts wanted to use too much memory. Therefore, for such accounts, access was blocked and an error 500 was displayed. This can be corrected in one way - check the code for functionality, due to which the script consumes great amount memory.
- The simplest and most extreme measure is to disable WordPress. But this measure is still temporary, since when WordPress is disabled, some plugins may be lost.
- This problem is common among administrators who try to log into their profile in the Joomla admin panel. We recommend going to the error log (“logs”) and looking for “error.php”. Need to check this file for performance. Also, we recommend setting the access rights to 777. If all else fails, it is recommended to disable all existing plugins one by one.
- Order a virus scan of your files on your hosting from the experts. This happens very often - viruses simply “eat” some files.
If you can't solve this problem yourself, we recommend contacting support.
Conclusion
Typically, the 500 error is internal, and the average Internet user cannot do anything. All that remains is to wait for the problems to be fixed. Such technical difficulties on the State Services website are often resolved fairly quickly (within one day).
Android is one of the two popular mobile gadget systems. And although the platform’s support is very good and prompt, there are often cases when malfunctions occur, including in the store Google applications Play Market, where almost all applications for the device are downloaded. “Unable to connect to the server” is one of the most common errors.
Server error in Play Market: causes of the problem
A server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also one of possible reasons- problems due to a full application cache.
It is possible that there are no problems with Google Play, but there is simply no connection to the Internet. Check if it's on Mobile Internet or Wi-Fi.
Also, there may be no connection to the server if the date and time on the device is incorrect, for example, after the user removes the battery or completely discharges the device, this data is automatically reset.
It affects the operation of the Play Market and synchronization with the Google account that all Android users have. The problem may have arisen due to the installation or removal of an application downloaded from the store.
The connection problem may occur if you have installed a hacked application or are using cracks for games.
And one last thing. Oddly enough, not all Android devices support the application and web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.
Clearing cache
A connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing you need to do is clear the cache of Play Store and Google Play Services applications.
To do this, go to the system settings in the “Device” item and select “Applications”. Find the Play Market and click sequentially:
We carry out the same actions for the Google Play Services application.
We reboot the device and try to go to the Play Market. If the connection to the server still cannot be established, try the next step.
Disable synchronization
Due to a synchronization error, the app store also cannot connect correctly to the server. To disable it, go to the device settings again, move to the “Accounts” item, select Google.
Disable all synchronization and reboot the device. Log into your account again and turn synchronization back on. An error may appear, but we don’t pay attention to it and try to go to the Play Market.
It is important to turn synchronization back on. Due to its absence, problems with the Market may also occur.
If there is still no connection to the server, proceed to the next step.
Deleting a Google Account
This step may help in some cases, and if games and other applications are not linked to it, you can try using this method to fix the server communication error.
In order to delete an account you need to:
Reinstalling Play Store
If the problem persists, you can reinstall the Play Market. For this:
The application should work.
Important. Since the Market is built into the system and is not supposed to be removed, it is not available on the official Google Play website, so you will have to download it from third-party sources. Use only reliable and safe sites to protect your device. Latest version The play market can be found on the resource w3bsit3-dns.com and similar ones.
What else can you do
If a connection to the service has not been established, despite all the steps taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.
The interface is almost no different from the application by selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing that Accounts in the device on which you want to install the application and on the website matched. That is, if you use several accounts, for remote installation you need to make one active.
And the most radical option is to reset the device to factory settings. But at the same time, all user data will be deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the same state as when purchased.
Video: Play Market - server error, what to do
If there are problems with the Play Store, first restart your device; this helps with most problems. If the error remains, then one of the above methods will definitely help eliminate it. Do not forget to clear the application cache; due to its overcrowding, not only the Play Market, but also the system as a whole cannot work correctly.
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