Microsoft windows 10 technical support. Microsoft hotline

Using previous versions of the OS (up to the Windows 10 platform), in order to receive technical support, users were forced to search on the Internet phone numbers, forms or resources. It’s worth noting right away that now in Windows 10, getting technical help has become much easier.

In order to receive technical support as quickly as possible, in Windows 10 the developers included an application with the eloquent name “Contact service technical support" In addition, finding the application is not difficult, since it is located in the “Start” menu, then “All applications”, moreover, you can always use the search (as indicated in the screenshot below - just type the word " support" or the beginning of this word). This tool can be used in both the mobile and desktop versions of the platform. Moreover, the search algorithm in different versions remains virtually unchanged, even the program interface generally does not change in different versions.

It is worth noting that technical support mainly affects two main aspects: “Accounts and billing” - in this case, these are purchases, payments or subscriptions. As for the second aspect or direction, this is “Services and Applications”, in this case the help is related to what concerns the platform itself, as well as games, applications and other things. In addition, on mobile devices ah, there is another help area called “My Device”. Help applies to warranties, repairs, and other issues related to smartphones.

After the user has decided on the direction that suits his problem, he should narrow the search by clarifying his request. For example, the program with which misunderstandings arose should be selected, followed by an indication of the specific issue. This may relate to installation, configuration, activation or other problems that affect the correct operation.

After the question or problem is clarified, you need to choose how exactly to transfer it to the support service. Communication can be realized through text chat or a call back to the user's phone. Note that the call can be scheduled at a time that is convenient for the user. Meanwhile, you can go to the Microsoft forum directly from the application and describe your problem directly there.

Another convenient point that is worth paying attention to is the ability to chat without going into the browser. The developers encourage users to evaluate the support provided by leaving their feedback.

In some cases, in order to quickly and effectively resolve the problem, the service agent will need to provide access to the screen of your PC, which can also be done directly from the application. As for mobile devices, this function is not provided for them. As a matter of fact, in order to provide access to their screen, in a special field, going to the “Show to agent” section, the user must enter the code numbers.

In conclusion, we note that regarding some issues, for example, this concerns Xbox, support is not implemented with this application. To solve the problem, the user must go to the required service page.

07/20/2015, Mon, 10:07, Moscow time , Text: Sergey Popsulin

Microsoft has published information about the timing of mainstream and extended support for Windows 10, which allows us to judge how long the new operating system will remain relevant.

Lifecycle of Windows 10

Microsoft announced support period operating system Windows 10, allowing you to make assumptions about the product life cycle. According to the company's official website, the free basic support cycle for Windows 10 will end on October 13, 2020. Thus, the period of free support for the OS will be 10 years.

Extended support

After the end of the mainstream support period, the extended support period will begin. It will last until October 14, 2025. This means that the Windows 10 support period - or the overall product lifecycle - will be 15 years.

During the Mainstream Support period, customers can request changes to the product's appearance and functionality, receive security updates and non-security updates, receive free support by phone and via the Internet. During the extended support period, users continue to receive only security updates for free.

Long life cycle

It is noteworthy that the life cycle of Windows 10 will be longer than that of Microsoft operating systems of previous generations. For Windows XP it was 13 years, for Windows Vista will be 10 years, and for Windows 7 and Windows 8 - 11 years each.

Windows 10 support will continue until 2025.

Forced updates

Last week, Windows 10 users will be forced to receive updates, meaning they won't be able to select the updates they want to install or choose the day of installation. Corporate customers using Windows edition 10 Pro will be able to manage updates to some extent, unlike private users.

date Windows startup 10

Windows 10 will be released on July 29, 2015. Owners of Windows 7 with Service Pack 1 or Windows 8.1 with update KB 2919355 will be able to upgrade to Windows 10 for free during the first year of availability of the new system (that is, for a year starting July 29) .

After a year of Windows 10 entering the market, the update will become paid, the company reported. Windows 10 Home will cost $119.99, Windows 10 Pro will cost $199.99. If the user wants to upgrade from Home to Pro, this option will be available to him at a price of $99.99.

Key new features in Windows 10

operating room Windows system 10 was announced in September 2014. Among its main innovations: an updated GUI, optimized for convertible tablets with plug-in keyboards; return of the Start menu (it will be a symbiosis of the Start screen from Windows 8 and the familiar menu from Windows more earlier versions); virtual desktop support, new Microsoft browser Edge, which will replace Internet Explorer, integrated voice assistant Cortana (will not be available in Russian at the initial stage), etc.

IN previous versions operating system to purchase technical support, Windows users had to go to global network, look for some phone numbers, websites and forums. In Windows 10, it is easier to get help; how to do this will be discussed further.

For simple and quick acquisition of technical support, an application with the self-explanatory name “Contact Technical Support” is included, which is not difficult to find in the menu Start → All apps, or using the search. This tool is available in both desktop and mobile version operating system. The procedure in both cases is the same; there is also virtually no difference in the application interface.

Help can be provided in two main areas: “Accounts and Billing” (everything related to subscriptions, purchases and payments) and “Services and Applications” (everything related to Windows itself, applications and games). On phones, these two are joined by another support option: “My Device” (guarantee, repair, other problems with the device)

Having preferred the desired direction, you should clarify your request step by step. For example, to prefer a program for which there are questions for support, and then indicate more specifically what problems arose: errors or problems with productivity interfere with the installation, configuration and activation or use of the program.

Having clarified the request, all that remains is to choose the most comfortable method of contacting the support service: this can be a text chat or a callback to your phone number. The loud time is allowed if desired and set at a time that is more comfortable for you. Alternatively, directly from the application you can go to the Microsoft global community forum and ask a question there.

The exciting thing is that text chat can be done directly from the app, no need to go to the website in the browser. At the end of the conversation, do not forget to rate the support provided and, if desired, leave feedback.

To solve some problems, you may need to give a support agent access to your computer screen (this feature is not available on phones), but you can also do this directly from the application. Simply enter the six digits of the code in the appropriate field in the “Show screen to agent” section and go to the one that is allowed from the main page of the application (the button with the ≡ symbol).

We would like to add that for some issues, say regarding Xbox, help is not provided through this application, but the user is directed to the appropriate service page.

The issue of Windows 10 support can be considered from two perspectives - as support from the developer’s side, and as a question about the compatibility of your PC with this OS.

Some users of the Microsoft operating system sometimes need to ask one or another question directly to the developers. It should be noted that there are special capabilities for this and Windows 10 support can be called either directly by phone or by using a special chat in the system. This is how individual computer issues can be easily resolved without contacting an organization where you will have to pay a certain amount for just one consultation.

Algorithm of actions to call for help

Online support for Windows 10 is accessed as follows:

• There is a search icon on the Taskbar, in which you should enter the word “support...”. We think that after these symbols the search result will be the appearance of the application “Contacting technical support”;
• Once it is launched, a menu for selecting categories of potential problems will become available to the user.
• My device – department for working with the hardware of the system. Your questions are forwarded to specific device manufacturers.
• Accounts & billing – solving problems with logging in account, payments, etc.;
• Services & apps – questions about the operation of standard applications or the system itself;
• By choosing one of the proposed items, you will gradually get to the right specialist;
• When such a person is identified, the system will offer to make a choice in favor of one or another method of communication. It is worth noting here that help from specialists in the form of a chat works best.

Seeking help using this method allows you to receive appropriate advice very quickly. This often turns out to be useful in conditions when a living specialist from your environment - a comrade or friend - is busy or is too far away.

Of course, today Windows 10 support is mostly based on English language. But everyone hopes that it will soon be even easier to get the necessary advice in our native Russian language.

Let this happen in the form of chat. And also many users complain that Microsoft should organize a full-fledged F.A.Q. – answers to frequently asked questions that are constantly sent to the company’s mail and its corresponding section.

Does my computer support Windows 10

People who are interested in the topic of support sometimes wonder not about support, but about specifications their PC and want to know if the new OS will work on their PC.

The requirements are minimal and do not exceed the requirements or. If you already have them installed, you can use them to calculate if the installation of the new OS will be successful. If your device meets the following requirements:

• Dual-core processor with a frequency above 1 GHz;
• More than 2 GB of RAM;
• Video card supporting DirectX 9 or higher;
• 20 GB free space on your hard drive.

Then you will not have problems installing and operating the dozen. Of course, the more powerful your device is, the better it will ultimately perform, but if you were specifically interested in Windows 10 support, then your PC or laptop should at least meet minimum requirements and then everything will work. And if you need professional help, you can contact support.

But here it is important to take into account that the OS must be activated, and officially. If you have a hacked operating system, then all you can get is to read the technical help for free, but for this you don’t need to go anywhere, just open the appropriate form.

• Best programs for Windows 10