The tricolor signal is encoded or weak, what should I do? Coded channel Tricolor: what to do if everything is paid and does not show

Stable operation of equipment and services from the largest Russian operator satellite television becomes possible only if you have an active subscription and pay for it on time. Distribution of various methods for connecting, activating and paying for tariff packages and additional functions greatly simplifies the work with satellite broadcasting. However, users still often encounter the problem: “Encoded channel on Tricolor: there is a signal, everything is paid for.” This issue is ambiguous and has several diagnostic options and independent solutions.

In this material, we will look at what causes the occurrence of a coded channel and will try to resolve the error ourselves using the services available in 2019.

Reasons for encoding

The occurrence of a coded channel message is predominantly associated with a negative result of an automatic software check of the status of the service package being used. The reason for deactivating television channels is the lack of timely payment, which can be done in several different ways.

New subscribers must go through the process of registering equipment in the Tricolor TV network and create an account in the user control panel with an additional link to a service agreement. If these operations are not completed as soon as possible, viewing television channels will become impossible.

Having considered why the coded channel error occurs, we will find out what exactly it means and how to eliminate it.

Coded EST channel from Tricolor: what to do

The channel encoding message is sent by the satellite after processing a request to receive data from the receiver. If the receiver writes “EST Coded Channel”, this means that the equipment has not been verified by the satellite and cannot access a specific channel. Preliminary diagnostics will help to quickly identify the cause of the malfunction.

If the message appears on all channels, you have not completed the registration process. You can do it yourself, or use the services of a service technical support operator. If the encoding message appears on specific channels, the problem lies in paying for the service package. Let's look at each of the errors in detail in separate paragraphs.

Equipment registration

Equipment registration is a mandatory process, without which stable operation is impossible. This operation must be performed by a Tricolor specialist when installing the receiver and setting the satellite direction, but if you did the installation yourself, do not forget about registration.

This process can be done in several ways:

• by opening the corresponding page on the operator’s official website. You will be asked to enter your personal information, contact information And serial number of your equipment, which can be viewed on the back of the receiver or smart card. Check the entered data first - they are processed manually by the operator. After entering all the required information, submit the form;
• by calling the toll-free mobile or landline support number. Tell the operator the purpose of your call, and then follow his further instructions. Activation in this case is also carried out in manual mode.

Activation of the equipment can last 7-8 hours; during this period of time it is recommended to disconnect the receiver from the network. Turning on the device later set time initiates the process of sending a special request to the satellite, which will help decode the broadcast image and transmit information about current subscriptions to the receiver.

Payment failed

When considering the question: “Tricolor, encrypted channel, what to do?”, it is worth paying special attention to the process of checking the account balance and paying for the required package of services. When replenishing the balance, the funds are initially transferred to the general account, after which you need to manually transfer the money to the account of the required service. If you do not do this in a timely manner, the service will be blocked, and viewing the television channels included in the package will become unavailable.

Go through the registration process for free in your user control panel and go to home page. Click on the "Payment for Services" tab and redirect funds from the general account to the required subscription. Here you can attach a salary plastic card, from which the amount necessary to pay for services will be withdrawn every month. All information about expenses is recorded in the appropriate section. Unblocking the channel may also take some time; first reboot the receiver.

What to do if the channel is encrypted in Tricolor

If the above instructions did not help solve the problem of encrypted channels and they are not displayed, contact the Tricolor support service for help, where a qualified specialist will tell you in detail about possible reasons incorrect functioning and ways to eliminate them.

You can do this in the following ways:

• call a free 24/7 mobile or landline number;
• leave a message in the billing of the user account, after which the operator will call you back to the specified contact information;
• call the operator’s official Skype account;
• use the methods integrated on the operator’s website, which include voice and text chat.

conclusions

An error with the encoding of Tricolor TV channels is quite common among subscribers and is not critical. The user can fix the problem independently by following the above instructions. If you cannot solve the problem yourself, contact the operator, who will provide detailed information on restoring a stable broadcast, and in extreme cases, send a specialist to your home.

Probably every satellite television user at least once, while going through channels, came across the inscription “Scrambled channel”. Naturally, access to broadcasting on this frequency is limited. And here a logical question arises: how to decode Tricolor TV channels and provide yourself with access to viewing? Let's try to understand this situation.

Why might a channel be scrambled?

In order to solve the problem that has arisen, it is necessary to first understand the reasons for its occurrence. The coded channel message may appear in the following cases:

• the subscriber has not paid for access to the service;
• the encrypted channel belongs to a package that is not connected to the subscriber;
• the activation keys have been lost on the receiver;
• the receiver has been left unused for too long;
• The equipment's expiration date has expired.

The procedure will be different in each case. In the first two situations, you just need to make a payment or activate the desired service. In all other options, you will have to make additional settings.

When are federal channels encrypted?

Like any company that provides access to television services, Tricolor has a set of channels that should always be available. The list of these channels is defined by law, although each company tries to reduce it within its capabilities. It includes at least First, Russia1, Culture and a dozen more frequencies.

Important! Full list federal channels You can check on the official Tricolor website.

If a message about encoding appears on one of these channels, there is some kind of failure that occurred with the operator. In this case, you should contact. Number contact center– 8-800-500-01-23 – available around the clock, and calls to it are not charged by telecom operators.

Instructions for decoding the receiver

Most often, the coded channel message appears as a result of activation codes failure. This can happen for various reasons. Sometimes the operator himself is to blame for lost activation keys. In some cases, the problem is caused by some kind of hardware error.

Reset keys can also occur if the set-top box has been left turned off and unused for too long (a week or more). Activation commands are updated from the satellite automatically during operation of the receiver. When the equipment is idle for some time, no update occurs, therefore, the set-top box cannot gain access to broadcasting after that. In any case, decoding Tricolor TV channels here will involve re-obtaining activation codes.

How to update activation commands?

The easiest way to update activation codes is to turn on the equipment and leave it for 3-8 hours on one of the encrypted channels. Most often it is recommended to switch to the Kinopokaz channel, but this is not important. As soon as the satellite moves to the subscriber’s region of residence, activation codes will be automatically sent to the receiver and broadcasting will be restored. This typically takes about 3 hours, but the operator states that the procedure may take longer. Therefore, there is no need to panic earlier than 8 hours later.

What to do if there is no automatic update

If the previous option did not help, and the activation commands in automatic mode were not sent, you should request them yourself. To do this, you need to go to the subscriber’s personal account on the Tricolor website. In your account menu there is a “My Services” tab. By clicking on it, the subscriber will see data about the status of their subscriptions, and below them a red button “Request activation commands.” You must click on this button and then repeat all the steps described in the paragraph above.

Important! If for some reason the subscriber does not have access to personal account, he can contact the Tricolor TV technical support operator.

Another decoding instruction

In some cases, receiving activation commands does not help access encrypted channels. Here you can try to perform more serious operations.

Important! It makes sense to use the methods described in the article if the encoding message is issued by a channel that was previously available. The methods given here are not suitable for viewing channels and packages that are not connected to the subscriber.

Changing settings

So, if simply updating the activation codes did not help decode the equipment, you can try the following steps:

• re-set all operating parameters;
• reboot the receiver by disconnecting it from the network for 5-10 minutes;
• re-request activation codes;
• Leave the set-top box turned on on a coded channel for 3-8 hours.

For each of these stages we have already written detailed instructions. They can be found on our website in case of difficulty with any operation.

Rolling back settings usually allows you to restore access to TV broadcasting within 1-3 hours. But the operator’s website states a longer period, in order to avoid any kind of failures on the satellite. Therefore, you should wait at least 8 hours before contacting technical support for help.

Important! If the described methods do not help, there is only one way out - contacting the Tricolor operator itself or the dealer from whom the equipment was purchased.

Outdated receiver

Since 2016, the operator Tricolor has changed the broadcast format from MPEG2 to MPEG4. In this regard, large-scale campaigns began to replace client equipment with new equipment that allows receiving video in an updated format. The list of receiver models to be replaced is published on the official Tricolor website.

The operator disconnects outdated equipment from broadcasting independently. As a result of this, a message about channel encoding appears. If the subscriber is aware that his set-top box was purchased more than three years ago, it is worth checking whether it was included in the “black list” of outdated models. If necessary, it can be exchanged for a current one by taking advantage of some operator promotion - with a small surcharge or completely free of charge. It is impossible to decode channels on Tricolor TV if the equipment was turned off by the company due to loss of relevance using the methods described above.

Is it worth reflashing the console?

Some subscribers, trying to save money on connecting paid channels or time to replace equipment, turn to the services of specialists who promise. And those who are a little familiar with programming sometimes try to carry out such operations on their own by downloading pirated software from the Internet. The network is full of sites that provide firmware that supposedly gives unlimited access to satellite TV.

How useful is such software and can the promises be trusted? It's difficult to say for sure. Perhaps some programs can really help you watch all channels for free. However, you will also have to spend money on purchasing such firmware. And their installation will be regarded as a violation of the contract with satellite operator, that is, as an illegal action.