How to call the MTS hotline. How to quickly contact an MTS operator - Personal experience

How to call an MTS operator is a question that certain moment time is set by almost any subscriber of the federal mobile communications company. Like any global organization, MTS has its own help and user support center, open 24 hours a day, 7 days a week. A person, including those who are not a client of the company, can call this center and get help absolutely free. What are the ways to contact support center staff?

To call the MTS operator, you need to call the number selected according to where you are calling from:

• From the city.
• From a SIM card from another company.
• With MTS on the territory of the Russian Federation.
• With MTS in foreign roaming outside Russia.
• To answer questions from representatives of legal entity subscribers, as well as private entrepreneurs who have entered into a contract with MTS, there is a separate dedicated number.

You can find out more about the options in the following sections of the article, but the most commonly used number is 0890. Unfortunately, using it will not directly connect you with a person who is ready to help you. First, you will have to go through the jungle of the autoinformer menu, press a certain key combination, and only then will you be able to get on the waiting list.

At a superficial glance, this is inconvenient from the user’s point of view, but if we look at the situation in a different way, it was the convenience of the subscriber that became the reason for the emergence of such a system.

You regularly have to wait a very long time for an operator, but with the help of an auto-informer you can find out the necessary information, activate or deactivate services. If the “menu” does not contain the necessary items, you will have to wait for a “live” operator to become available.

How to call the MTS operator directly for free from a mobile phone

If you are interested in how to call the MTS operator for free from a mobile phone, know: you cannot do without using the voice menu. But if you know in advance which keys to press, then you won’t have to listen to it completely, which will reduce access time.

Here are clear instructions for MTS subscribers located in the Russian Federation:

1. Contact customer support on 0890.
2. You will hear a story about special offers and company news, then you will be taken to the autoinformer menu. If you're only interested in talking directly without an answering machine, don't wait until it's over. Press the numbers in the following sequence: first “2”, after that “0”.
3. Next, there will be a story about the program for assessing the quality of work of support specialists. You can participate in the program, you can refuse - it will not affect the call.
4. That's it, you are now on the waiting list. An electronic voice will tell you that you won’t have to wait long for happiness in the form of an operator’s response - a few minutes. The reality is harsher; during busy periods, “a few minutes” can stretch into half an hour.

You are a corporate client

Do you represent a company or organization, or are you an individual entrepreneur? For corporate clients there is a separate federal line. Call 8-800-250-0990 from mobile phone or from a fixed line number in any region of the Russian Federation. By the way, when you call, a “live” operator will answer more quickly.

You are in national roaming

If a subscriber travels outside of their home region with an MTS SIM card, the conditions do not change; 0890 is available for free.

How to call an MTS operator from a mobile phone quickly

Are you wondering how to get through to an MTS operator without waiting? To defeat the dragon, you need to become a dragon yourself: fill out the MTS application form, pass an interview and go to support operator training. Soon the numbers of familiar call center employees will appear in your smartphone's telephone directory - call them at least at 6 a.m. on January 1st.

Seriously speaking, there are no magical ways to instantly communicate with an operator. Millions of subscribers in the Russian Federation and neighboring countries have concluded agreements for the provision of services with the “red-whites”. At any moment, the call center is attacked by thousands and thousands of people, and everyone believes that the problem that worries them is the most important, urgent and urgent. We decided to call 0890 - get ready to wait. Don't want to waste time waiting? We recommend trying all options for troubleshooting problems yourself.

What to do to quickly resolve the issue:

• Do you need to find out where the funds were debited from your account, change the tariff, activate or deactivate additional services, control the balance of packages? On the official website in the “Personal Account” section you can carry out any of these operations.
• All these useful actions can be performed via a smartphone: the “My MTS” application is available for download on Google PlayMarket for Android and in the AppStore for iOS.
• Another option is to use the services of an autoinformer. Yes, you will have to listen to all the necessary menus, but this is usually faster than waiting for a specialist to answer.
• On the company’s website, in the “Help” section, there is a section with a list of frequently asked questions; check if there is a solution to your problem there. You don’t have to look through each answer in the hope of finding the one you need: there is a convenient search in the section.

We are calling from another operator

Not a MTS subscriber or temporarily do not have access to this SIM card? A separate call center number is available for consultations: 8-800-250-0890. Call this line both from a mobile phone and from a landline phone. The algorithm is almost the same as calling from SIM MTS:

1. Dial 8-800-250-0890. There is no charge for connecting to this line (it won’t cost a penny).
2. When the voice sounds, you can immediately press “1”. After moving to the next section, press “0”.
3. Next, the voice will tell you about the opportunity to participate in assessing the quality of work of call center operators. Nothing depends on consent or refusal (you select the option you need using the “1” and “0” buttons).
4. Now all you have to do is wait until it’s your turn and finally talk to a call center representative.

Important! Only subscribers of other companies should call the federal line 8-800-250-0890; with a “red-white” SIM, call 0890.

How to call from abroad for free

You are far from your native land in foreign roaming, and your Internet suddenly disappeared or a large amount was withdrawn from your personal account for unknown reasons? You can express everything you think about the quality of MTS services by calling the toll-free number +7-495-766-0166 dedicated for such situations.

What you need to consider when calling a call center from outside the Russian Federation:

• The telephone number must be dialed with a country code. If you can make calls within the Russian Federation by dialing “eight” at the beginning of the number, the international format provides instead the Russian code “+7”.
• Only calls to this line from a cell phone with an MTS SIM card will be free. For any other operators, the call is paid in accordance with the tariffs.

Every subscriber sooner or later needs to contact their mobile operator. Most often - to obtain information on some issue. Users of MTS networks have the opportunity to call technical support around the clock and free of charge.

Any subscriber of the company can contact the support service, regardless of the current tariff plan and availability additional services and options.

In what cases may you need a hotline with an MTS operator:

1. You want to enable or disable a specific service (except for Itemized Invoice, Invoice Delivery, Data/Fax Extension).
2. Changing the tariff plan while maintaining the current number.
3. Technical support for activation of certain products.
4. Changing your phone number.
5. Block your phone for a certain time (not available on all tariff plans).
6. Receiving PIN and PUK codes.
7. Obtaining information about a specific service or service.
8. Consulting on financial issues (payment methods and rules).
9. Decoding accounts.
10. Ordering calls.
11. Operations with personal accounts.
12. Actions in case of theft or loss of the phone and much more.

Support service hours

You can ask for help at any time convenient for you; the center is open 24 hours a day.

How to contact MTS support service

Phone 0890

To contact a specialist, you need to wait for the voice greeting from the autoinformer and then successively press the keys “1” and “0” or “2” and “0”. After a short musical pause you will be connected to an operator.

If you want to get complete information about the capabilities of the service, listen to the autoinformer to the end.

It is necessary to prepare your passport data or code word in advance. Specify which phone number you would like to receive information on. In addition, we recommend that you formulate your question in advance. To avoid misunderstandings, remember that the conversation with the operator is most likely being recorded.

Assessment of the quality of service provision

If you want to evaluate the work of a specialist after talking with him, press “0”; if not, press “1”. If you have agreed to evaluate the conversation, you will receive a call from +7 800 250 0890 to conduct a survey at automatic mode. You only need to answer two questions:

1. Did you manage to solve the problem (if yes, then press “1”, if not, “0”).
2. Rate the specialist’s work on a five-point scale (type the appropriate numbers on your mobile device).

Phone 8 800 250 0890

You need to dial toll free number phone 8 800 250 0890 to contact the MTS operator from your mobile device, then wait voice message and then press the “1” and “0” keys successively.

Phone +7 495 766 0166

If you are outside our country, you can contact a specialist absolutely free at +7 495 766 0166.

Contacting the MTS office

To see where your nearest office is:

• go to the MTS website (http://www.mts.ru);
• indicate your region of residence;
• follow the link “MTS showrooms”, which is located in the central part of the page.

The operator offers a whole range of available services:

• conclusion of an agreement for the provision of communication services;
• termination of an agreement;
• SIM card operations (replacement, restoration, blocking/unblocking);
• issuance of PIN and PUK codes;
• getting another phone number;
• ordering an invoice or detailing;
• receiving a code word;
• consultations on various communication services;
• consultations on financial issues (mobile account status, Money transfers, payment by credit card);
• receiving an order from the MTS online store and much more.

Mobile TeleSystems Company provides quality service and a wide range of interesting offers to reduce costs and increase efficiency cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. For example, how to call the MTS operator?

What to do in this case? The provider found a way out. The company has organized a convenient and high-quality system feedback - hotline.

Let's look at all the effective methods.

MTS single short number

Often when using a mobile phone and cellular communications The user has problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company.

For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

1. Ask the operator for advice regarding service and the terms of additional services or tariff plans.
2. Disable MTS paid subscriptions.
3. Get accurate information about the current offers of the provider at the current time.
4. Solve problems with blocking, loss phone number or his change.
5. Order accurate data about connected options, contracts and subscriptions on your mobile device.
6. Activate or cancel services and functions remotely.
7. Resolve financial issues.

This is an incomplete list of problems being solved. At the specified contact of the MTS service, they will be able to answer any question about the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, which will list personal information about your account status and offer interesting offers for connection.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and to switch to required section press the corresponding key.

If you don't want to listen information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number.

To resolve issues regarding changing the tariff plan, connecting or disconnecting paid subscriptions you will be asked to dictate your passport details and answer a number of additional questions.

If you have questions about the maintenance and use of mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.

Please note that all conversations with a specialist are recorded to monitor the quality of service, and after successful communication you will be asked to rate the work of the support service.

How to call from another operator to MTS

If you don't have access to your mobile device, but only SIM cards from other Russian cellular communication companies are at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases, the following sequence “88002500890” was implemented. You can use it to connect with a consultant even from a landline phone. Outgoing call the line is not subject to tariffs.

MTS help desk for corporate clients

In addition to individuals, MTS actively provides services for corporate clients. Special offers have been implemented for them to normalize communications in their organization and increase business efficiency. To resolve any issues you may have regarding mobile phone service legal entities A special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

1. Issues related to mobile or fixed-line communications provider.
2. Receive or order detailed information about the account status of your or your employees.
3. Connect, disable and configure additional services and functions.
4. Blocking and exiting it.
5. Tariff plan maintenance.
6. Solving financial problems and tasks.

Specialist contact center MTS may request your personal information and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

If you are outside Russia in international roaming and you have a question regarding mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier.

MTS Belarus support number - landline, mobile number

Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember simple telephone contact“+7 495 7660166.” Don’t worry about the difference in time and time zones, the MTS help desk works around the clock.

When dialing from a mobile phone, be sure to enter “+7” in the international format. Voice communication with the operator is not subject to calculation when using this combination from an MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:

1. Start an online chat with the provider on the official website in your personal account or through mobile app"My MTS." To do this, go to the appropriate section and describe your problem.
2. For corporate clients there is a dedicated email for consultation - “ [email protected]" In this case, you will have to wait until the system processes the application.
3. Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.

If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free customer support number for MTS operator:

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: mobile connection MTS, etc. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure of connection personal account, with any requests and comments on its work, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) at email to the official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and helpful information for subscribers in a short form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special rates MTS and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator subject to change. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All yours additional questions, including “ ” or, for example, “What is the MTS operator number”, will be reviewed and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.