Why don't they show the basic channels of tricolor TV. Tricolor TV does not show: a quick solution to the problem

Satellite television is very popular among consumers today. In many houses you can see a fixed plate. Sometimes there may be interruptions in television broadcasting, but the situation is very easy to fix. It is important to know a few things about using the equipment and making adjustments.

Causes of the problem

There are several reasons why channels from Tricolor TV are not broadcast. All reasons can be divided into two main groups – external and internal. Each group includes a list of the most common malfunctions or signal interruptions that cause equipment malfunctions.

External reasons

External reasons due to which television broadcasting fails are directly related to weather conditions. So, in case of heavy snowfall or rain, the picture will not be broadcast well or will disappear completely. TO external reasons It can also be attributed to the moment at which the position of the satellite dish itself was disturbed or the plug came off from the socket. Some problems can be fixed on your own. To do this, you only need to know the basic sequence of actions.

Internal problems

The occurrence of internal problems is associated with a violation of the settings of the receiving equipment or TV itself. It is possible to troubleshoot problems yourself. The main thing is to find out exactly what caused the Tricolor shutdown.

How to independently determine the reason for the lack of signal

You can identify the reason for the lack of signal yourself. First you need to check all cable connections with receiving equipment. When performing the check, you should pay attention to the following points:

• Receiver performance;
• The integrity of the entire system cable, as well as the presence of breaks;
• Converter;
• How the antenna is located and whether it is configured correctly.

Possible reasons for lack of signal and problem solving

Once you have determined the reason for the broadcast failure, you can also fix it yourself. Each item has its own sequence of actions. By following all the recommendations step by step, you can get the desired result and restore the lost broadcast.

The antenna is out of whack

In the event that the reason for the termination of the broadcast is a failure in the position or configuration of the antenna, an adjustment will be required. To do this, you should perform the following steps sequentially:

• It is necessary to rotate the antenna very slowly, and it is recommended to record each change for several seconds. This forward movement allows you to find all the necessary channels. When attached, the antenna must be directed towards the satellite. To control the level of the received signal, you should open a special window. To do this you need on the remote control remote control press the key combination. The combination may differ on some remote controls.
• If the signal level drops below 70 percent, you will need to check the integrity of the cable and the location of the antenna. In this case, it is recommended to change the position of the plate and wait and check the result.
• Signal reception is greatly influenced by weather conditions. Also, there should be no high stone structures or dense tree stands on the signal path from the satellite to the antenna.

The cable has come loose from the receiver

Sometimes during cleaning or rearranging, there is a possibility that the cable connecting the antenna and the receiver is subject to movement. This often leads to the cable being simply disconnected from the receiving equipment. Even a slight shift can disrupt translation.

The problem is in the receiver

Receiving equipment breaks down extremely rarely. Most often, the problem may be related to a failure in the receiver settings. You can do the reinstallation yourself. It is recommended that you first familiarize yourself with the basic recommendations.

Converter failure on the plate

A breakdown of the antenna receiving equipment converter requires calling a repairman. Such faults are best left to an experienced specialist. You can call a technician by contacting the support service or filling out an application at the dealership.

Damage to the cable or cable connections

The cable can only be damaged by mechanical impact or by pets. Cable replacement should also be entrusted to the company’s specialists. Special types of cables are used to construct the system.

Weather

Often, the quality of the signal with working equipment is affected by the weather. It is heavy precipitation or wind that can disrupt the signal, significantly degrading the quality of the signal. Heavy snowfall or wind can even lead to complete loss of the picture.

What to do if the signal is weak and unstable

What to do if the message no signal appears only on some channels

If such an inscription appears only on several channels, you will need to perform an auto search. Once new broadcasts are found, you will need to save them. Sometimes channels disappear due to changes in the television broadcasting of the television company. More detailed information can be obtained from the company employees by calling hotline. Sometimes it is necessary to perform a factory reset. This example is considered a last resort.

Real problem solving experience

It is quite possible to solve almost any problem on your own. To do this, it is recommended to study pre-existing information. It can be found on the pages of the company's official website.

How to set up a Tricolor TV antenna

Setting up the antenna is extremely simple. The most important thing is to perform all movements smoothly and do not rush. Each position should be in increments of a few millimeters. In this case, fixation must be carried out. This will allow you to receive a signal from the satellite. The initial installation should be done in the most suitable location. Fastening is carried out to a reliable base. There should be no obstacles in front of the antenna in the form of walls or tall plantings with dense crowns. Even the slightest obstacles can lead to signal deterioration or complete loss.

How to remove unnecessary and duplicate channels on Tricolor

Sometimes when saving found channels in the list, they may be duplicated. This is not always convenient if there are several identical channels in the list. It’s very easy to remove them; just go to the menu section. After opening the window, follow the basic recommendations.

Changing personal data Tricolor - instructions

Any necessary information regarding making settings or making changes can be found in the sections of your personal account. Having access to your personal account, you can make any changes to your personal data, etc. You can also configure the most suitable service package in your personal account. Pay for options yourself.

If by a certain day there are not enough funds in the account to continue broadcasting, Tricolor subscribers will lose access to viewing paid channels. But it also happens that the owners of the equipment paid for Tricolor, but the channels are not shown. Why this happens and how long you need to wait after making payment - find out from this material.

Why are Tricolor TV channels not shown after payment?

If payment has been made, but the channels are still encrypted, there may be several reasons:

1. The tariff has changed. If some specific channels are no longer shown, the reason for this may be a change in the content of the package purchased by the user by the Tricolor company itself. It's possible that necessary channels in this situation, you will have to pay an additional amount or purchase and activate a package that includes them. Most users simply pay extra for the channels they want to watch next, and then they are immediately activated.
2. Technical violations. You can solve this problem yourself by turning off the power to the receiver, and then, after some time, plugging it back into the network. If you look at the reviews left by clients of the Tricolor company, you can often find similar recommendations. It is important to turn off the receiver for at least five minutes or more to allow it to work.
3. Reset default settings. If the numbers “8888” appear on the receiver screen, the channels do not work, or only incomprehensible images are displayed on the screen, you need to immediately call the Tricolor service center to call a specialist at home. Sometimes these problems can be fixed simply and quickly if the visiting employee configures and installs the receiver again as needed. A similar phenomenon may occur due to a reset to initial settings.
4. Malfunctions in the functioning of the smart card. You should find the section “ Conditional Access", and then find information about your card, including the device identification number. If it does not appear, the cause of the malfunction must be sought in the operation of the smart card or something else.
5. Insufficient contact. You also need to check whether the smart card is inserted well into the receiver. Sometimes the source of problems can simply be insufficient contact, and then everything is corrected if you simply remove the card and insert it back, and also thoroughly clean both the card and the input. You should make sure that the card is in the receiver at all (if it should be there in principle, because there are receivers that do not require a smart card).

All Tricolor clients may encounter a situation where channel packages paid for a year in advance do not function after the stated period has expired. Even after paying for the subscription again, the broadcast is not shown, and the user sees that it is encrypted. Sometimes it’s not particularly easy to get through to customer service, but it’s still necessary to figure out whether the payment went through, and if it didn’t, then why.

When will Tricolor channels appear after payment?

If you have not paid for Tricolor services on time, you will need to re-activate the selected channel package. To do this correctly and as quickly as possible, you should log into your Personal Account on the official portal of the provider. There you need to send an application to receive activation codes so that the operator can update the information in the registry and the user can reconnect to the system.

The described operation is carried out quite quickly, since the update procedure is accelerated, and Tricolor TV channels begin to turn on.

How long it will take before Tricolor channels appear after payment depends on the workload of the operator itself. About how long it takes for the channels to turn on, only one thing can be said for sure: the wait will not last more than eight hours, as sometimes happened before.

Important! If the user has paid for television, but the channels have not turned on, under no circumstances should the receiver be turned off. It must remain connected and left on one of the pay TV channels. If the receiver remains inoperative, the system simply does not recognize it.

What to do if Tricolor TV channels are not shown after payment

If, after making a payment and connecting a package of channels, the words “Scrambled channel” or “No access” continue to appear on the TV screen, and only free channels, you need to check whether they have been listed cash to the provider's account, and whether the purchased subscriptions are functioning.

This is done through your Personal Account on the Tricolor website. It has a function to check completed payments. To do this, you need to go to the “Technical Issues” section and look at the customer identification number on the receipt, making sure that it matches the code assigned to this user. The following is possible:

• the codes matched;
• the codes did not match;
• The user does not have a receipt saved.

In accordance with the result, you need to act according to the instructions that appear, selecting items in the questionnaire.

Other options

What should the user do if he indicated the correct identification code when paying, but the pay TV channels still did not turn on? In such situations, the source of problems may be:

• depositing an insufficient amount of money - this happens if the payer has not taken into account the amount of the commission charged. You just need to pay the balance and activate your subscription;
• change in the composition of the subscription - channels are broadcast, but not all. You need to choose a different package or pay separately for the required channels;
• the software version is outdated - to prevent this from happening and for all channels to function normally, do not turn off the receiver when the next update occurs.

Sometimes, to resolve the issue, you need to reset the receiver settings and start searching for TV channels. The receiver should be rebooted by unplugging it and leaving it turned off for five to ten minutes, then start again.

Which channel should I turn on Tricolor TV after payment?

After paying the fee, the user needs to turn on the receiver specifically to the channel of the paid package and wait until the remaining channels begin to load automatically. The download can last from fifteen minutes to eight hours. In a situation where until the end, after which the paid subscription will automatically be renewed for the next term.

How to activate Tricolor TV after payment

Remember that after making the payment, the TV channels must be activated. Go to your Personal Account on the official portal of the Tricolor company, you can apply for activation codes to connect TV channels as quickly as possible.

If there are no difficulties with payment, and the channels still do not become available, you need to restart satellite receiver and leave it on an inaccessible channel for approximately eight to nine hours. This can also help activate Tricolor TV channels after payment.

Why was Tricolor disabled if it was paid for?

Why might Tricolor turn off if you have already paid for watching TV channels:

1. The most common problem that causes broadcasting problems is environmental influences, for example, precipitation, which affects the quality of the received signal. All channels, both paid and free, may turn off during heavy rain due to the insufficient diameter of the installed receiver.
2. The signal may not connect due to poor receiver settings. Solving this issue is quite easy. Also, channels may be disconnected if the cable is damaged.
3. Another problem is various obstacles in the area (tall trees, houses, etc.). First of all, you should find the specific cause of the broadcast disruption, and then move the antenna to a better location.
4. Sometimes signal transmission can be disrupted due to ice on the antenna.
5. All Tricolor channels are always turned off when technical work on the satellite, and here all that remains is to wait until they are completed.

There is no need to try to figure out how the system works on your own. satellite television, – this can completely damage the equipment.

Why did the Tricolor payment fail?

Satellite TV subscribers often make mistakes that prevent payments from going through. One of them is incorrect indication of the ID or service agreement number. It must be remembered that the automatic system that processes the payment perceives incorrectly entered information as an error and therefore does not transfer the payment to the company’s account.

If this happens, you just need to return to where the payment was made and ask to stop the operation. If the payer used the terminal, he should simply make a call to the operator. After this, a rollback will be made, after which you can deposit money again.

If the subscriber is still sure that the information was entered correctly, he must do the following:

1. Go to the operator’s portal and find a window to check the user’s account status.
2. Enter the receiver ID or contract number in the box that appears. Click the “Check” button.
3. The system will write the following information: “Subscription end date” or “Package not activated.” The first inscription indicates that the payment was completed, and the second indicates the opposite.

Without access to the Internet and the ability to check your account status online, you can call the number service center operator.

Not paid for Tricolor: which channels will be shown

Subscribers who do not want to connect to Tricolor pay television will have access to a unified list of federal TV channels:

• Ren TV;
• Home;
• Muz TV ;
• Star;
• Carousel;
• First;
• Russia 24 ;
• NTV;
• Friday, etc.

In addition, four information channels from the provider remain available, where they show news about new products, opportunities to connect to additional services and functions.

Failures happen in any system, and there is no need to panic because of this. If paid Tricolor channels do not work for you, use the recommendations given in this article, and, as a last resort, call the service center.

Usually, Tricolor TV users who pay for services on time do not have any problems. But there are still less standard situations when, after payment, Tricolor TV does not show channels. Let's look at the causes of this malfunction and what measures can be taken to deal with them.

Sources of error

Let's consider the most likely factors that may interfere with watching TV and ways to solve them.

Technical problems with the receiver

Perhaps, if everything is paid, but the channels are not shown, there are some technical problems with your receiver. As a rule, it is enough to simply turn it off, wait 5 minutes, and then turn it on again. If this does not help, there is a high probability that you will have to contact.

Tariff change

Sometimes the list of channels in the package you have connected changes. In this case, a situation arises that some streams will actually disappear from your broadcast network. You need to pay for these channels separately or choose a plan that includes them.

Problems with the smart card

An important part of your receiver is the smart card; it can also malfunction. Here's how to identify them:

1. Go to the main menu of the receiver.
2. Select the "Conditional Access" section.
3. Look at this paragraph for information about.
4. If it is displayed, then the problem is something else, but if not, then the problem is most likely in the smart card.

Another possible option is that the smart card works well, but is inserted into the receiver incorrectly. As a result, the contact is not tight enough, and therefore the channels are not shown.

Some receivers may not require a smart card. Therefore, if it is basically absent, do not be surprised, this is normal in many situations.

Reset

Often, when channels are not shown after payment, incomprehensible images are displayed on the TV, and four eights are displayed on the receiver display. This means that either due to some of your actions, or due to a normal technical failure, the receiver has reset its settings to standard, factory settings. In this case, it is best not to take any action on your own, but to call a Tricolor TV specialist to your home, or at least where they will instruct you on how to configure the receiver correctly.

Payment failed

Sometimes a user seems to have paid correctly for Tricolor services, but then when the time comes for a new paid period, the channels do not work. This may simply mean that the payment did not go through for some reason. In this case, you should continue to have several federal channels, which are provided free of charge.

You can check payment of the invoice on the official website. You will need to specify the ID of the receiving equipment. After this, the subscription expiration date should be displayed, which means that the payment has been completed. If it is displayed that the package has not been activated, it means that the payment has not been received.

The easiest way to check payment for Tricolor TV services is to call the service number 8-800-500-01-23 .

Outdated software

Sometimes channels may not be shown because the receiver has not been updated for a long time software. In this case, it must be updated following the instructions for your device. Please note that while the update is in progress, you cannot turn off the receiver, otherwise errors may occur.

Activation of TV channels

After paying for the package, you need to activate the channels. It’s very easy to figure out how to do this, just go to your personal account on the Tricolor website, where paid channels are accompanied by activation buttons. If you forgot about this or did it when the receiver was turned off, then the channels may not be shown, in which case you need to try activation again.

In conclusion

There are many situations when you seem to have paid all your bills, but the channels are not showing. And, as we see, there can be many reasons for this, from technical problems to transaction failures. But it’s worth starting your check with the basics and first weeding out the simplest options, namely, making sure that you have paid your bills accurately. Sometimes the problem is caused by very simple human errors.

Television is the main source of information. There are digital and analogue broadcasts. The most common satellite transmission of television signals.

In this case, complex electronic equipment is used: satellite dish, transcoding device, receiving block. Sometimes devices malfunction or fail.

An info channel is a TV program that contains information about changes in the broadcast of TV channels that are included in a certain package paid services; holding special offers, promotions, competitions, introducing new services, describing the upcoming update. In addition to all this, the information channel has its own entertainment channel.

Entertainment programs are divided by age 0-3 years, 3-9 years, 9-16 years, 16+. Even if the broadcast of television programs has stopped, information channel available at any time.

Why does Tricolor only show the info channel?

If you only broadcast an information channel, then there are a number of reasons for the blocking or absence of TV channels. The reasons may be software failures, surges in signal reception (incorrect signal focusing), or expiration of paid services. These problems will result in the broadcasting of an information TV channel only.

The main reason is incorrect installation of the smart card in the slot of the receiving device. The second is the end or incorrect activation of packages.

Carry out your own diagnostics, try to identify and eliminate the cause. This is the fastest method for restoring TV channels. The load on the service center is reduced.

Possible reasons

Any digital devices periodically malfunction.

Causes of malfunctions:

1. Bad weather conditions (wind, snowstorm, heavy rain). This factor reduces the focus of the signal transmitted by the satellite to the transcoding device.
2. Incorrect installation of the smart card in the receiver slot. It is necessary to install the card on the correct side until the contacts close.
3. Software glitches. Update your programs periodically.
4. Problems with digital equipment.
5. Expiration of paid packages.

IMPORTANT! If you cannot identify and fix the problem yourself, you should contact technical support.

How to fix

To fix a problem, you must first identify the problem. We begin the inspection with the receiver. When turned on, the receiver indicator lights up - the receiving device is working properly. If the indicator light does not light, you should restart the device. Press the power button for 3-5 seconds, turn off the device, wait 30-40 seconds, start the equipment.

Helpful information! The receiver does not start - the power supply is faulty.

If everything is in order with the receiving device, then we move on. We inspect the connecting cables (from the receiver to the decoder, from the TV to the receiving device). If problems with the cable are detected, the cord should be replaced.

The next reason may be the wrong choice of input signal on the TV. AV (if you have three tulip wires installed) or HDMI (if one black wire) signal transmission must be installed. Set the correct signal input.

After checking these points, you should pay attention to the satellite dish and the receiving decoder. After a strong wind, snowstorm or rain, the direction of the receiving head may go astray and the mounting bolts of the brackets may become loose satellite dish, defocus the direction of the signal from the satellite to the decoder.

If all equipment is functioning properly, then you should pay attention to the receiver software and installed updates.

IMPORTANT! Update the receiving device programs in a timely manner so that all channels are broadcast properly.

If the message “No Signal” appears, there is a problem with the receiver or TV. It is necessary to reboot the receiving device, reset to factory settings, search for channels, update the software.

Go to Personal Area on the official website of Tricolor TV. View payment status, expiration date of paid services, and activation of paid packages.

Where to turn if you can’t solve the problem?

If you cannot independently identify and fix the problem of channel broadcasting, then you need to contact the Tricolor TV service department. On the official website of the company, visit your personal account. On the Internet resource you can get a free consultation and information about possible reasons, and ways to eliminate them.

The contact phone number is listed on the organization's website.

Conclusion

There are a large number of reasons for television programs not working.

Main problems:

1. Incorrect smart card installation.
2. Defocusing signal reception using a decoder.
3. Device software failures.
4. Incorrect installation of software updates.
5. Failure of digital devices.

Try to independently identify the problem affecting the broadcast of television channels. If you cannot fix the problem, contact technical support or call a technician.

It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can only watch ten free channels.

However, what should you do if, in such a situation, viewing even basic channels is unavailable (usually a window with the phrase “no signal” simply appears)?

Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.

First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.

Mandatory check of system operation on Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:

• Turn off the system completely.
• Wait five to ten minutes.
• Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?

If, when you turn on the TV, even the Tricolor TV information channel does not function, then most likely there is a problem installed settings. In such a situation, the most in a simple way Fixing crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.

How to reset user settings

The function of resetting settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.

To use this option, you must follow these steps:

After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.

Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.

However, now for normal operation of TV channels you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.

Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.

The Tricolor TV info channel works, but the basic ones don’t

Less often, it happens to subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.

How to provide your details

In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:

What to do if the data is confirmed but the channels do not work

However, it is quite possible that the phrase “No signal” was provoked incorrect installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:

• Open menu
• Find the option called "Conditional Access".
• Find and navigate to the DRE module.
• Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).

If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.

Why doesn't the basic package work?

Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.

Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, HD tariff packages were changed. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.

In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.

However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.

Keep in mind!

In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.

So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.

Software update problems

This is also the reason why tricolor does not show free channels.

In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.