Search for a shipment if I only know the bag. Express delivery EMS

I went through a quest with EMS to receive parcels from abroad many times, but on the last parcel, which contained an item with a market value of more than $4,000, I honed my skills in the art of receiving parcels from EMS “express” mail.

Let's start with the track.

In France they issued a track in CC..FR format. This is the local post office of Colissimo, and after crossing Fr. The event boundaries for the passage of a parcel cease to be updated for a long time. I found information on the Internet that the CC format track is replaced by Russian Post with EB automatically. No one notifies about this. The first letter must be E, and the second may be different depending on the format and weight of the parcel. Possibly EE. Such tracking can already be tracked on the Russian Post website [link]

But it’s more effective to look at other tracking sites, because... they provide more complete information. For me, the most useful ones were these:

I have accumulated some history on EMS tracks, and we can draw an unambiguous conclusion: abroad, a parcel takes 1-2 days to be exported to Russia, depending on the distance from a large city with an airport, but in Russia the story begins to drag on for a very long time... Import , customs, sorting, sorting, re-sorting, delivery, etc... And at the very last stage “handed over to the courier” everything becomes sad.

Here are some examples:

Track 1.

In this case, I generally thought that the parcel would arrive at the local post office and was waiting for a receipt at mailbox. The delivery happened by chance, the child’s nanny fell ill and I had to stay home that working day. Then the courier overtook me without calling me in advance or anything else... That is, if not for this, the parcel would have been rolling around with the courier for some more time, until someone accidentally ended up at home.

Track 2. In this case, there were no attempts at delivery at 10 pm in the office, and I found the parcel not from the courier, but lying in the EMS “office” near the Finland Station.

Finding this very “office” was also another quest. Currently the address is st. Komsomol, 37, bldg. 3 and the point on the map points correctly. On the buildings to the right of the Finland Station railway tracks. A year ago, the address was listed crookedly and people couldn’t find it. I had to go around all the surrounding houses and came across notices on the entrances “NO post office here!” Apparently they got it...

This is what the "office" looks like

I will give a star in this review for the work of the department staff. There are three of them. They collect tracks, search, issue, and accept parcels. Surprisingly, they maintain a non-hostile atmosphere, although many visitors feel boiled over.

Here is my Track 3.

Seeing on Sunday morning that they tried to hand me the parcel, and I myself postponed the delivery, I decided to go to Komsomol again myself, because... last time the parcel was there, despite the status of “With the courier”. Otherwise, you will have to take a vacation and sit at home and wait for the courier, because he can come at any time.

They told Komsomol that after all, the parcel was with the courier and they even called him on his mobile so that we could come to an agreement. We exchanged numbers and agreed that we would meet at one of the delivery addresses.

That’s how I caught up with the courier at 4 p.m. Let me remind you that the cost of the contents of the parcel was more than $4 thousand and the seller who sent the goods also began to worry, because... Until the buyer received the goods, he could not withdraw money from the account. This is why efficiency is so important.

A couple of facts that we managed to find out: couriers work without salary and receive a piece-rate salary for each package delivered; there are only two couriers working for the entire Vasileostrovsky district.

As can be seen from the tracks, the status “Delivery delayed at the request of the client” is fake. In this case, Russian Post must have confirmation incoming call on the line and record the conversation. By the way, I still couldn’t get through to the number 8 800 200 50 55 in 30 minutes to try to pick up the parcel from the branch myself.

Other services have options: redirect (sometimes on the day of delivery you may be at a different address), select a convenient delivery interval. And couriers always call an hour before arrival.

And I will bring Track 4 how I sent an EMS shipment from St. Petersburg to New York

Delivery time is only 9 days from door to door. Moreover, this is New York, no less a busy transport hub than Moscow airports and customs. Everything is fast and clear. Those. You can use it for departure. For this the second star.

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out whether courier delivery is available, you can use or.

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, the courier or post office employee will provide you with one (maximum size 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
5. To order Additional services declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

A recent post in "I'm Indignant" about the work of EMS in our country and the complete indifference of postal workers revealed the need for instructions on what can be done so that one day the problems with EMS packages will stop.

I'm going to be disappointed right away - there's no way to control the parcel. If it doesn’t “arrive” in Russia for a long time (that is, the status is Export, but Import is not), then it’s unlikely that anything will help. However, to be safe, we follow the steps described below.
I can also please you: 95 percent of parcels still arrive. The volume for comparison is about 10 parcels per month from the USA and Europe.
Please note that I receive many parcels (60 percent of all shipments) “from myself,” using a service like Shipito. In some cases, this means that the Post Office cannot refuse claims because they appear to be "not the sender." However, in many cases, I recommend going and fighting for your parcel using the processes and documents presented below.

Almost always, when a parcel is sent to us, we have already obtained its tracking number (for tracking) by hook or by crook. We can track the current status of the parcel using emspost.ru or russianpost.ru.
The most common violation of deadlines and missing items is the status between Export and Import. Import may simply not occur. At this time, they say on the phone that “the parcel is prepared for sending to another country, but there is no information that it has been sent.” The procedure is as follows: after Export from the sending country, the parcel arrives at Customs in Russia, and after that it is “accepted” by EMS (Russian Post).

Go:
1) Export status does not change to Import for more than 7 days(2-5 days is the norm in practice) - there are many opinions on the Internet about what happens to the parcel at this time. Ideally, it arrived in Russia, was cleared by Customs, but the Post Office does not pick it up on time.

In any case, at this stage you need a “kick” to the FCS (Federal Customs Service).
Written appeals can be sent directly via the Internet: Let's contact the Federal Customs Service, section - Failure to receive IPO

The content of the message may be as follows:
“Dear FTS!
My custom package from ( indicate the sending country) with tracking number “____________” ( indicate your tracking number), has not been transmitted to Russian Post for more than 7 working days.
I ask you to clarify the current situation and explain why your part violates the deadlines for processing and checking IPOs. And also provide me with information about the location of my shipment.
What actions should I take to receive my shipment? (the question should be asked at the end, but in what form - come up with what is closest to you)."

Accordingly, in this part, violations are addressed to Russian Post. Please note that maximum term in Russia (after Import) today - 11 days. If the parcel is not received within the time specified for your city, we write a search application directly at the Russian Post office. There is a difficulty here: you will need a document (receipt) about the shipment, so I usually ask the seller to send me a scan of it. The application is registered (sometimes with struggles, but you have to do it) and now you just have to wait for the results.

At the same time, you can also send a complaint to the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - briefly describe the current situation, at the end peppered with the question “how to get it?” or “what should I do to get it?” etc.

3) The most interesting. When the parcel has already been delivered, but the deadlines have been violated
Upon receipt of the parcel, we submit an application for compensation due to the delay in delivery. It is as a recipient that you have the right to this. An application is submitted at the post office according to the zip code where the parcel is expected. With your passport and a scanned copy of the departure receipt. Sometimes with fighting.

At the same time, we are also filing a complaint with the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - describe the dates of the parcel, indicate the number of days, the cost of the shipment. Wait for a reaction.

When we demand compensation, we are guided by this document:

Appendix No. 1
to the order of the Federal State Unitary Enterprise "Russian Post"
dated January 14, 2008 No. 1-p

POSITION
on the procedure for paying compensation to users of international and domestic express mail services EMS

3.1.2. Amounts of compensation for violation of control deadlines for shipment and delivery of EMS items (both domestic and international EMS items):
In case of violation of the established and currently valid control periods for the transfer and delivery of EMS items, the sender is paid compensation in the following amounts:
- in case of violation of the control deadlines for forwarding and delivery up to two days inclusive, the sender is paid a compensation in the amount of 30 (thirty) percent of the forwarding tariff;
- in case of violation of the control deadlines for forwarding and delivery from three to five days inclusive, the sender is paid a compensation in the amount of 50 (fifty) percent of the forwarding tariff;
- if the control periods for forwarding and delivery are violated by more than five days, the sender is paid a compensation in the amount of 100 (one hundred) percent of the forwarding tariff.

4.1.1. Deadlines for submitting claims by users of EMS services
- according to international EMS shipments- within six months from the next day after the day of submission of the item, unless other periods are provided for in bilateral agreements concluded between the Federal State Unitary Enterprise “Russian Post” and foreign postal administrations.
4.1.2. Terms for consideration of claims
"EMS Russian Post" considers the application for payment of compensation and gives a written response to the applicant within no more than two months from the date of receipt of the application.

That’s all for now, I’m ready to answer questions and share my experience.
I took a lot of information from the sites ebay-forum, shophelp, but still I went through all the steps described and are now describing them on my own.

the site is the most modern and convenient online service for prompt tracking of parcels of the EMS courier service. The postal service "EMS Russian Post" provides express delivery services for parcels to Russian Federation and in almost 200 countries around the world. Among the advantages of EMS is the high quality of transportation postal items and relatively short delivery times for parcels.

Recently, the company has been developing rapidly and becoming increasingly popular.

Using the online service, you can track your website in just a few clicks. exact location Your parcel, which is delivered Courier service"EMS Russian Post".

How to track an EMS parcel by ID?

In order to track an EMS Russian Post parcel, you do not need to have any special skills: you just need to enter a unique track identifier into the parcel tracking line. This parcel number consists of 13 characters (including letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital Latin letters are used. Immediately after specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your mail item.

Advantages of sending parcels using EMS Russia:

• ideal price/quality ratio;
• Extensive delivery geography;
• Branded parcel packaging;
• delivery on weekends and holidays;
• Convenient parcel receipt.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg (international delivery) or 31.5 kg (domestic delivery).

Why can't I track my EMS parcel?

Most often, tracking problems are related to two things:

• Invalid tracking number entered. You need to carefully check its completion again.
• The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within 24 hours after it arrives at the company’s branch, that is, tracking must be repeated the next day.

How to receive an EMS parcel?

The company delivers to the recipient's door or to the company's branch. In this case, to receive the parcel, you need to arrive at the office indicated in the destination and present a passport of a citizen of the Russian Federation, or another identity document that temporarily replaces the passport.